Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our work is fully guaranteed by both individual manufacturer warranties as well as the industry standard Domestic Home Warranty Insurance

Question 2

What do you like most about your job?

Accepted Answer

We build each home as if it was for ourselves to live in. This gives immense satisfaction in creating an end product that not only makes us proud but more importantly our clients. The gratitude our clients show when we hand over the keys is priceless

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you registered, do you have insurance, can I see past work, can I speak with past clients,  If the answer is NO to any of these questions then move on quickly

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1/ can I make changes to the plans?   Yes, as long as we are still able to accommodate those changes  2/ how much will it cost?    This will naturally depend on the variation. Minimal changes often have zero cost impact 3/ will it add time onto the job?    sometimes yes

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We offer a very personalised service for all our clients. We employ all our carpenters, rather than use contractors, which ensures our clients get work to the highest standard. You deal direct with the builder with no middle man for communications to get lost.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are highly skilled Master Builders with a can do attitude, always willing to go that extra mile. We listen to our customers needs and complete our projects with their best interests as priority. Quality is assured as our team of carpenters are employees, rather than contractors.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Planning for your up and coming project is vital. Some of the first items your need are - working drawings, soil report, energy report, engineering.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1/ know your budget before you start enquiries 2/ the cheapest price is generally just that. The old saying of you get what you pay for is so true 3/ choose your builder based on his track record. Look at past jobs and referrals

Question 9

What makes your pricing competitive?

Accepted Answer

Choosing the right builder should be the number one priority. We work closely with our clients to achieve the best possible outcome.

Question 10

How do you normally charge for your service?

Accepted Answer

Initial consultation is free. Any ongoing fees would be determined by the nature of the job and the level of service required

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are Master Builders of quality custom built new homes and unit developments. Supply your own plans or we can assist with your design. We turn dreams into reality.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are licenced Master Builders with over 25 years of extensive experience in all facets of domestic construction. Custom built new homes & unit developments are our specialty.

Tombay Constructions

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