Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely. We are covered by Domestic Home Warranty Insurance, Public Liability Insurance and Contract Works Insurance. And we are always open to expanding our insurance portfolio to give our customers 100% peace of mind.

Question 2

What do you like most about your job?

Accepted Answer

Handing the keys over at the end of every project and sharing a mutual smile! We treat our builds personally so we feel like we've finished a build for ourselves when it's completed.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a registered and licensed Builder? Are you covered by the relevant insurances? What guarantees do you offer on your work?

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our long term vision means every project and every customer is crucial. We reinvest our profits back into growing the business, because we are serious about long term growth and you don't get there with short term mentality and shortcuts.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Every build no matter the size, scope or budget is treated with the utmost care, attention to detail and professionalism. Royal Builders strives to make every build a smooth and easy process from the quote to the handover.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For builds other than Customer Designs, we mostly need plans such as working drawings and engineering, council conditions, energy reports etc.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1: Be upfront about your budget and ask us to tailor a package to that budget. Tip 2: Instead of being firm on particular brands, try considering other options that do just a good a job but with a better saving Tip 3: The more you can decide on upfront, the less variations costs later.

Question 8

What makes your pricing competitive?

Accepted Answer

Our buying power from suppliers means that we get competitive rates that are passed onto the customer through our quotations.

Question 9

How do you normally charge for your service?

Accepted Answer

A 5% deposit is paid for all projects over $20,000 and agreed progress payments are made thereafter for all Residential works as per Domestic Builders Act.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Residential (Multi Unit, Custom Design and Build, Extensions and Renovations) and Low Rise Commercial Builds (Childcare Centres, Temples, Churches, Medical Clinics, Factories)

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Licensed VBA Builder in Residential and Commercial Builds.  Member of Master Builders Victoria.  Over 20 years of building experience in all aspects of building.

Royal Builders

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