Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have home owners insurance through Hia provided by QBE insurace. We can build a home that is worth over a million dollars and of cause our work is guaranteed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My sons are very hands on and love working with tools to see things be erected and produced it gives them great pleasure.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Lots of our customers have taken us out to dinner. We always try to avoid our clients to pay extra if they require a change to their plan whilst we in construction mode.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of our job is to make sure that every home once completed by new era homes is handed over to the client with pride knowing that its a home well done.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I would prefer to be asked by the client when requiring a quote that they make sure that all the quotes they get from builders is that every builder is quoting on the exact same items to 100% accuracy other wise they not comparing apples with apples.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most asked question by customs is always how much do we charge per square. The answer is always the same it depends on their inclusions and material they choose.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have had no problems with either the builders practitioners board or the VBA so we do try to be as trustworthy and reliable as possible.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a small company that looks after the client. We do not have building supervisors because my to sons Adam and Edward are the hands on carpenters  and supervisors.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A builder requires a complete list of all items that the client would like so that once they prepare a list every builder can quote on the exact same item and material.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

When building a home for the client the only suggestion I make with them is that the amount they want to spend will reflect on the value they can afford to spent on the inclusion. Our job is to make sure that every chosen item expensive or cheap is placed properly by us the builder.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

What we offer to our clients is a well built home avoiding defects that are common in cheaply built homes. We have a high standard that we must keep to at all times.

Question 12

What makes your pricing competitive?

Accepted Answer

We as a company do not have overheads,as a family business the required of hiring staff is not needed. All the works is carried out by family members.

Question 13

How do you normally charge for your service?

Accepted Answer

We give our clients a quote on what the inclusion list specifies. The price that we give to our clients will vary on the value of the inclusion list. IE, Value of tap ware chosen,value of appliances chosen.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are trained to pickup defects that are a possible situation when dealing with other trades people that we rely on for good workmanship.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I obtained my certificate lV in building and construction management (domestic) in 1999. My 2 sons are qualified carpenters. They also know other trades as per Painting, Plastering,and Tiling.

New Era Homes Pty Ltd

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