Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Metrolinx is fully insured for public liability and workers comp, we also guarantee all our work and maintain a high level of customer satisfaction. Licensed plumbers!

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always like the logistics of plumbing and once I started the trade years ago I was hooked, as there is so many avenues and aspects to our job its hard to get bored.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have a customer that that used metrolinx in the beginning 12 years ago and we are still giving him a great service to peter and now some of his friends

Question 4

What do you like most about your job?

Accepted Answer

The best thing about plumbing is being able to save people from having no water, hot water or blocked drains, people are so great full when they get back there amenities and that makes our day!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

You could ask if the trade is licensed for that trade and even check the trades license number with the relevant authority.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We mostly get asked how much will it cost or your hourly rate and our answer is every job is different so we like to give you an honest and competitive onsite price for your job and if your happy we can get it done right there and then .

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All are trades are in uniform in signed vehicles and have been trusted by many customers over the years to perform in a tradesman like manner to the customers delight.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Customers should use Metrolinx plumbing because we are reliable, we care about the customer and we only use the best tradesman for the job. We have local plumbers all over perth and can get you fixed up fast.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need as much info as possible but sometimes it could be better to see the job for a more thorough idea of costs involved.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save time and money by having toilets or tapware ready to install or setup for renovation prior to our arrival. Another way to save time is to excavate the problem if its buried like burst pipes or clear the area we are to work in like under the sink!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our special offer to oneflare customers is 10% discount just mention onflare after we finish the job and we will save you 10%.

Question 12

What makes your pricing competitive?

Accepted Answer

We are more competitive than bigger companies because we don't have the same overheads as the larger plumbing companies. We can save you time and money with our reliable service.

Question 13

How do you normally charge for your service?

Accepted Answer

We can either charge hourly or send you a plumber for an upfront honest onsite quotation absolutely free. We can also give estimates over the phone for a guide on your plumbing job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Maintenance plumbing we specialise in blockages, burst pipes, hot water units, leaking taps, leaking toilets, water hammer, retic cut ins, replacement of taps and fixtures.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully licensed plumbers and gas fitters, master plumbers so you can be assured of quality workmanship from all our staff. Call us now to fix your plumbing.

The Trustee For The Whitford-smith Family Trust

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