Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are 100% insured and provide Home Warranty Insurance on all contracts, protecting the home owner for up to 6 years following completion of the job. Our reputation for outstanding craftsmanship provides excellent peace of mind.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My qualifications include: Registered Building Practitioner, Certificate IV in Building, Certificate III in General Construction, Bachelor of Business (Agribusiness), qualified Rigger / Dogman, awarded Best Apprentice Level 2 Certificate III, Chisholm Institute and Certificate of Merit at the Victorian Apprentice of the Year Awards.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

“Carney has a cheerful and trustworthy character with a natural ability to lead construction teams; is a skilled carpenter with excellent construction knowledge across several trades; has an ability to understand complex designs and technical documents while also proposing inventive alternative solutions, and is able to communicate with clients and consultants while also directing and communicating with various trades and suppliers under his supervision. In our experience he has demonstrated a strong capacity to complete and deliver successful projects for all parties involved. We would be happy to work with him again”.   Charles Salter, Principal, Salter Architects

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can I have the telephone number of some of your past clients to ask them about their experience in dealing with your company?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. What sets you apart from other Builders?  A. We pride ourselves on our reputation for outstanding craftsmanship and unparalleled attention to detail. Our team of bright, motivated professionals take great interest in their work and receive enormous satisfaction from building homes as they would their own. Maintaining open lines of communication ensures you are kept up to date on the building progress at all times. In short, we deliver outstanding craftsmanship, a motivated team and open communication, always.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We treat clients as we would like to be treated. Our team of bright, motivated professionals take great interest in their work and receive enormous satisfaction from building homes as they would their own.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Carney and the Freestyle Building team deliver:  • Outstanding craftsmanship and unparalleled attention to detail at every stage of the build, including design, carpentry, electrical, plumbing, tiling, concreting and bricklaying etc  • Motivated professionals who provide expert consultation and advice on design, energy efficiency, environmental aspects, selection of building materials and desired finishes • Open lines of communication throughout the project.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need detailed drawings including elevations, copies of permits (if available), financial approval from your bank (if applicable) and pictures or sketches of what you are hoping to achieve.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have the major decisions already made and agreed upon, such as building design and building materials to be used. Select internal finishes early, eg. tiles, timber, flooring, paint colours etc.

Question 10

What makes your pricing competitive?

Accepted Answer

We have over 20 years' experience in the building industry so we have built up a team of excellent tradesmen and suppliers, all of whom look after our clients. We price competitively but in the building game, you get what you pay for. We pride ourselves on our reputation for outstanding craftsmanship - we build homes as we would our own.

Question 11

How do you normally charge for your service?

Accepted Answer

We provide no obligation, free quotes for all jobs. We don't just use a formula for estimating the cost of jobs - we work out exactly what materials and trades are required and give a very accurate quote from the outset.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

• New homes  • Extensions  • Renovations  • Expert consultation and advice on design, energy efficiency, environmental aspects, building materials and desired finishes  • Assistance with building permits through our strong relationships with Victorian  building permit organisations  • Liaison with all trades, including at the design and concept stage with engineers, architects and draftsmen.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Freestyle Building was founded in 2005 to provide residential building and carpentry services across the Mornington Peninsula and surrounding areas. Prior to that, Carney Hick, Founder and Director, worked in other areas of building and construction after completing his University studies in Business.  Qualifications include: Registered Building Practitioner, Bachelor of Business, Monash University.    Carney Hick of Freestyle Building (Vic) Pty Ltd is a Registered Building Practitioner and a member of the Housing Industry Association.

Freestyle Building (Vic) Pty Ltd

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