Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured and committed to delivering high-quality work.  At Patel's media production, we take our responsibility seriously. Our comprehensive insurance coverage ensures that we are protected against any unforeseen circumstances during our shoots. This allows us to focus on what we do best—capturing your special moments with peace of mind.  We stand by the quality of our work and strive to exceed your expectations. Our team is dedicated to delivering stunning, high-resolution photos that you'll cherish for years to come. If for any reason you’re not completely satisfied, we offer a satisfaction guarantee and will work with you to address any concerns.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

1. Virtual Consultations and Meetings: We’ve shifted most of our client consultations, project discussions, and planning meetings to virtual platforms. This minimizes in-person contact while allowing us to maintain open communication and collaboration.  2. Enhanced Hygiene Practices: We’ve adopted rigorous hygiene protocols, including regular sanitization of all equipment before and after shoots. Our team members wear masks, use hand sanitizer frequently, and maintain social distancing on set.  3. Smaller, Controlled Crews: For on-site shoots, we’ve reduced the number of crew members to the essential minimum. This helps limit the number of people on set and reduces the risk of exposure, while still ensuring a smooth production process.  4. Socially Distanced Shoots: We plan our shoots to allow for social distancing whenever possible. This includes using longer lenses to capture close-up shots from a distance and organizing the shoot to minimize close contact between the crew and clients.  5. Remote and Contactless Deliveries: All final products, including photos and videos, are delivered digitally through secure online platforms. This eliminates the need for in-person deliveries and ensures you receive your content safely and promptly.  6. Flexible Scheduling: Understanding the uncertainty around event dates and timelines, we’ve introduced more flexible scheduling options. If a shoot needs to be postponed due to health concerns or restrictions, we work with our clients to find a new date that works for everyone.  7. Adherence to Local Guidelines: We stay updated on and comply with all local health guidelines and regulations, adjusting our practices as necessary to ensure we are in line with the latest safety recommendations.  8. Pre-Shoot Health Screening: We conduct health screenings for our team members before any in-person shoot. Anyone showing symptoms or feeling unwell is required to stay home, and we arrange for alternate staff to ensure there’s no disruption to the project.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Deciding to get into videography and photography was a natural evolution of my passion for storytelling and visual arts. From a young age, I was fascinated by the power of images to capture moments and convey emotions. As I delved deeper into photography as a hobby, I found myself increasingly drawn to the way visuals can tell a compelling story and preserve memories.  My journey into this line of work began with a combination of personal interest and professional opportunity. I started with a Bachelor’s in Medicine, which gave me a strong analytical and observational foundation, but my creative side was always calling. I realized that my true passion lay in capturing moments and telling stories through the lens, leading me to transition from a medical career to the world of videography and photography.  Starting Patel’s Media Production and Moment Capture allowed me to merge my love for creativity with my desire to create something meaningful. I wanted to provide a service that not only showcases my skills but also resonates deeply with clients, whether they’re celebrating a wedding, hosting an event, or promoting their business.  It’s been a rewarding journey, combining my artistic vision with the joy of capturing life’s special moments. Every project is an opportunity to explore new creative horizons and connect with people on a personal level, which is what makes this line of work so fulfilling.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favorite customer stories is from a wedding shoot we did for a couple who had been together for over a decade before deciding to tie the knot. They were high school sweethearts, and their love story was incredibly touching.  The bride had always dreamt of a classic, elegant wedding, while the groom wanted to incorporate some personal touches that reflected their shared history. We worked closely with them to blend their visions, from capturing the timeless beauty of their ceremony to incorporating intimate details like the old love letters they had written to each other over the years.  One of the most memorable moments was during the reception when the groom surprised the bride with a video montage of their journey together. We had secretly collected footage and photos from their friends and family, capturing heartfelt messages and memories. When the bride saw it, her reaction was priceless—there wasn’t a dry eye in the room.  This story stands out because it was more than just capturing a wedding; it was about celebrating a deep, enduring love and creating something that would be cherished forever. The emotional impact of the video and photos was incredibly rewarding, and the couple's gratitude and joy made it all worthwhile. It’s moments like these that remind me why I’m passionate about what I do and why I love being part of such significant events in people’s lives.

Question 6

What do you like most about your job?

Accepted Answer

What I like most about my job is the ability to capture and immortalize the most meaningful moments in people’s lives. Whether it's a couple's wedding day, a family celebration, or a significant milestone for a business, being able to preserve those moments through photography and videography is incredibly fulfilling.  I also love the creative aspect of my work—each project is an opportunity to experiment with new ideas, styles, and techniques. Crafting a visual narrative that reflects the client's unique story and vision is both challenging and rewarding.  Moreover, the personal connections I make with clients add another layer of satisfaction. Hearing their stories and being part of their special occasions creates a deep sense of connection and purpose. Every time I see the joy and emotion in their reactions to the final product, it reaffirms my passion for what I do.  Overall, it's the combination of creativity, personal connection, and the joy of preserving precious memories that makes my job so special.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. What is your experience and background? 2. Can you provide examples of your previous work? 3. What is your process for handling projects? 4. What is included in your service package? 5. How do you handle revisions or changes? 6. What is your availability and schedule? 7. What are your rates and payment terms? 8. Do you have any client testimonials or references? 9. What measures do you have in place for project delays or unforeseen issues? 10. How do you ensure the quality of your work? 11. How do you communicate with clients throughout the project? 12. What are your cancellation or refund policies?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. What services do you offer? Answer: We offer a wide range of services including wedding photography and videography, event coverage, corporate shoots, and promotional content. We can tailor our services to meet your specific needs, whether it’s a detailed event film or a high-quality photo shoot.  2. What is your pricing structure? Answer: Our pricing varies based on the scope of the project, including factors like the length of coverage, the number of locations, and the final deliverables. We offer customizable packages to fit different budgets and needs. I’d be happy to discuss your specific requirements and provide a detailed quote.  3. Can we see examples of your previous work? Answer: Absolutely! I’d be happy to share our portfolio, which showcases a variety of projects we’ve worked on. You can view examples of our work to get a sense of our style and quality.  4. How do you handle edits and revisions? Answer: We offer a certain number of revisions included in our package, allowing you to request changes or adjustments to the final product. We strive to ensure you’re completely satisfied with the outcome.  5. What is your process for a typical project? Answer: Our process starts with an initial consultation to understand your needs and vision. We then plan the details of the shoot, conduct the filming or photography, and proceed with editing. We keep you updated throughout and deliver the final product in the agreed format.  6. How do you ensure the quality of your work? Answer: We use high-quality equipment and follow professional techniques to ensure the best results. Additionally, we have a rigorous quality control process during editing to ensure the final product meets our high standards.  7. What happens if you’re unable to make it on the day of the shoot? Answer: We have contingency plans in place to address any unforeseen issues. We also ensure that our team is well-prepared and that there are backup plans to cover any unexpected situations.  8. How long will it take to receive the final product? Answer: The turnaround time depends on the complexity of the project. Typically, you can expect the final product within a few weeks after the shoot. We will provide a more specific timeline based on your project’s details.  9. Do you offer any packages or discounts? Answer: Yes, we offer various packages tailored to different needs and budgets. We also occasionally have promotions or discounts. I can provide details on our current offerings and help you choose the best option for your project.  10. How do you handle the booking process? Answer: Once we’ve discussed your needs and agreed on the details, we will provide a contract outlining the scope of work, pricing, and other terms. A deposit is typically required to secure your booking, with the balance due upon completion.  11. What do you need from us before the shoot? Answer: We may need details about your event or project, any specific requests or preferences, and a schedule or timeline. We’ll also discuss any required permits or permissions for filming or photography at your location.  12. How do you handle copyright and usage rights? Answer: The copyright and usage rights are outlined in the contract. Generally, you will receive a license to use the photos or videos for personal or commercial purposes as specified. We also retain the right to use the work in our portfolio and marketing materials unless otherwise agreed.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1. Extensive Experience: With over seven years in videography and more than four years specifically in event videography, I bring a wealth of experience to every project. This experience has equipped me with the skills to handle a variety of situations and deliver high-quality results consistently.  2. Attention to Detail: I take great care in ensuring that every detail is meticulously planned and executed. From capturing the perfect shot to editing with precision, my focus on detail ensures that the final product meets high standards and exceeds client expectations.  3. Transparent Communication: Open and honest communication is key to any successful project. I keep clients informed throughout the process, from initial consultations to project delivery, addressing any questions or concerns promptly.  4. Commitment to Quality: I am dedicated to delivering work of the highest quality. This includes using top-of-the-line equipment, employing professional techniques, and ensuring thorough quality control during editing and production.  5. Flexibility and Adaptability: I understand that every project is unique and may come with its own set of challenges. My ability to adapt to changing circumstances and requirements ensures that I can handle unexpected issues effectively and still deliver outstanding results.  6. Strong Track Record: My portfolio and client testimonials speak to my reliability and the quality of my work. Positive feedback from past clients highlights my ability to deliver on promises and create memorable experiences.  7. Professionalism and Integrity: I approach every project with professionalism and integrity, respecting client confidentiality and adhering to agreed terms and deadlines. My commitment to ethical practices ensures that clients can trust me to handle their projects with the utmost care and respect.  8. Proven Track Record: The positive feedback and repeat business from satisfied clients reflect my reliability and the trust they place in my services. My reputation for delivering high-quality work on time and within budget is a testament to my dedication and professionalism.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

1. Personalized Service: I offer a highly personalized approach, taking the time to understand each client’s unique vision and needs. This means you receive a tailored experience that aligns perfectly with your expectations and goals.  2. Comprehensive Experience: With extensive experience in both videography and photography, particularly in event settings, I bring a depth of knowledge and skill to every project. This experience ensures that I can handle various scenarios and deliver high-quality results consistently.  3. Creative Excellence: My creative vision and attention to detail set me apart. I strive to capture not just images or footage but the essence of each moment, creating visually compelling and emotionally resonant content.  4. High-Quality Equipment and Techniques: I use state-of-the-art equipment and the latest techniques to ensure top-notch quality in every project. This commitment to using the best tools and methods guarantees that the final product is of the highest standard.  5. Exceptional Customer Service: My commitment to exceptional customer service means you will receive timely responses, clear communication, and a professional attitude throughout the project. I prioritize client satisfaction and work diligently to exceed expectations.  6. Reliability and Professionalism: I pride myself on being reliable and professional, meeting deadlines and delivering on promises. My proven track record of dependability and integrity ensures that you can trust me to handle your project with the utmost care and respect.  7. Flexibility and Adaptability: I am flexible and adaptable, able to adjust to changes and unforeseen challenges while maintaining a focus on delivering the best results. This adaptability ensures a smooth process and successful outcome, regardless of any changes that may arise.  8. Strong Portfolio and Testimonials: My portfolio showcases a diverse range of successful projects, and positive testimonials from previous clients highlight my ability to deliver high-quality work and create memorable experiences.  9. Innovative Approach: I bring a fresh and innovative perspective to every project, utilizing creative techniques and ideas to ensure that the final product is unique and stands out.  10. Commitment to Your Vision: I am dedicated to understanding and realizing your vision, ensuring that the final result aligns perfectly with what you have in mind. My goal is to create work that not only meets but exceeds your expectations.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Type of Project: Understanding whether it’s a wedding, corporate event, promotional video, or another type of shoot helps determine the specific requirements and services needed.  2. Scope and Duration: Knowing the expected duration of the shoot and the overall scope (e.g., half-day, full-day, multiple days) helps in calculating the amount of time and resources required.  3. Location: Details about the location(s) where the shoot will take place, including any travel requirements, helps in determining logistics and any associated costs.  4. Number of Subjects or Participants: Information on how many people or subjects will be involved helps in planning the necessary equipment and crew size.  5. Specific Requirements or Preferences: Any specific requests, such as particular shots, themes, or styles, helps tailor the service to meet your vision and expectations.  6. Desired Deliverables: Clarifying what you need in terms of final products—such as the number of photos, length of video, format, and any additional editing or special effects—helps in pricing accurately.  7. Timeline and Deadlines: Knowing the date(s) of the shoot and any deadlines for delivering the final product helps in scheduling and ensuring timely completion.  8. Budget Constraints: Understanding your budget helps in tailoring the service package to fit within your financial parameters while still meeting your needs.  9. Permits or Permissions: Information on whether any special permits or permissions are required for filming or photography at the location helps in planning and compliance.  10. Additional Services: Any additional services you may require, such as live streaming, drone footage, or on-site printing, should be discussed to include them in the quote.  11. Special Considerations: Any specific logistical considerations, such as access to the venue, technical requirements, or restrictions, should be noted.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Plan and Prioritize: Tip: Clearly define the scope and priorities of the project early on. Explanation: By having a well-thought-out plan and prioritizing essential elements, you can avoid unnecessary expenses. Determine which aspects of the shoot are most important to you and focus on those. For example, if you’re having a wedding, prioritize key moments like the ceremony and reception, and consider reducing coverage for less critical parts.  2. Book Early and Bundle Services: Tip: Book your services as early as possible and inquire about package deals. Explanation: Booking in advance can often secure better rates and ensure availability. Additionally, many service providers offer discounts for bundling multiple services together, such as combining photography and videography into one package. This can lead to significant savings compared to booking each service separately.  3. Provide Clear Details and Limit Revisions: Tip: Provide comprehensive details and avoid excessive revisions. Explanation: Providing all necessary information upfront helps avoid misunderstandings and ensures the project runs smoothly. This reduces the need for additional work or revisions, which can add to the cost. Clearly communicate your expectations and finalize details before the project begins to minimize the need for costly changes later on.

Question 13

What makes your pricing competitive?

Accepted Answer

1. Tailored Packages: Customization: I offer customized packages that are tailored to each client's specific needs and budget. This flexibility ensures that you only pay for the services you need, avoiding unnecessary costs and maximizing value.  2. Experience and Expertise: High Value: With over seven years of experience in videography and photography, including extensive work in event settings, the expertise I bring ensures high-quality results. This experience helps in efficiently managing projects, which can save both time and money for the client.  3. Comprehensive Services: One-Stop Shop: By providing a range of services, including photography, videography, and editing, I offer a comprehensive solution that can often be more cost-effective than hiring multiple service providers. Bundling services into a single package can lead to significant savings.  4. Transparent Pricing: No Hidden Costs: I provide clear and detailed quotes with no hidden fees, so clients know exactly what they are paying for. Transparent pricing helps build trust and ensures there are no surprises.  5. Efficiency and Quality: Effective Use of Resources: Efficient workflow and high-quality equipment ensure that projects are completed on time and to a high standard. This efficiency helps avoid additional costs associated with delays or rework.  6. Special Offers and Discounts: Promotions: I regularly offer promotions and discounts, such as the special offer for Oneflare customers, to provide additional value and make services more accessible.  7. Client-Centric Approach: Focus on Value: My commitment to understanding and meeting client needs ensures that the services provided are aligned with your vision and objectives. This client-centric approach enhances the overall value of the service.

Question 14

How do you normally charge for your service?

Accepted Answer

1. Package Pricing: Details: I offer various packages that include different levels of service, such as half-day or full-day coverage, number of photos or videos, and additional features like editing and special effects. Packages are designed to cater to different needs and budgets. Example: A standard wedding package might include 8 hours of coverage, a set number of edited photos, and a highlight video.  2. Hourly or Per-Project Rates: Details: For some projects, such as corporate events or promotional shoots, I may charge an hourly rate or a flat fee based on the scope of the project. Example: An hourly rate might be used for shorter events or specific services, while a flat fee could cover a detailed project with defined deliverables.  3. Additional Services and Add-Ons: Details: Any additional services or special requests, such as drone footage, extra editing, or on-site printing, are charged separately. These add-ons are usually outlined in the quote based on the client’s requirements. Example: Adding drone footage to a wedding package may incur an additional fee.  4. Travel and Location Fees: Details: If the project requires travel to a location outside the standard service area, additional travel expenses may be applied. These are typically calculated based on distance and any related costs. Example: A fee for travel might be added if a shoot is located in a remote or distant area.  5. Deposit and Payment Terms: Details: A deposit is usually required to secure the booking, with the remaining balance due upon completion of the project. The deposit amount and payment terms are outlined in the contract. Example: A 25% deposit might be required to confirm the booking, with the balance payable after the work is completed.  6. Custom Quotes: Details: For unique or complex projects, I provide custom quotes based on the specific requirements and scope of work. This ensures that the pricing accurately reflects the needs of the project. Example: A custom quote might be provided for a large-scale commercial shoot with multiple locations and extensive editing.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

1. Event Coverage: Weddings and Celebrations: I have extensive experience in capturing weddings, including everything from intimate ceremonies to large-scale receptions. My focus is on documenting the key moments and emotions of the day with a creative and professional approach. Corporate Events: I also specialize in covering corporate events, including conferences, seminars, and promotional activities. My aim is to create high-quality visual content that reflects the professionalism and objectives of the event.  2. Creative Storytelling: Narrative Video Production: I excel in creating compelling narrative-driven videos that tell a story, whether for personal events or promotional purposes. My expertise in crafting engaging and visually appealing stories helps capture the essence of the subject matter.  3. High-Quality Editing and Post-Production: Advanced Editing Techniques: My proficiency in editing and post-production ensures that the final product is polished and professional. This includes color correction, sound design, and the incorporation of special effects to enhance the visual appeal.  4. Personalized Client Experience: Custom Solutions: I specialize in providing personalized services that cater to the unique needs and preferences of each client. This includes custom packages, tailored approaches to shooting, and a focus on delivering results that align with the client’s vision.  5. Wedding Photography and Videography: Specialization in Weddings: With a strong background in wedding photography and videography, I focus on capturing the beauty and emotion of wedding days. This includes everything from pre-ceremony preparations to the final dance, ensuring that every moment is beautifully documented.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

1. Experience: Over 7 Years in Videography: I have accumulated substantial experience in the field, including extensive work in event videography. This experience has honed my skills in capturing and editing high-quality video content across various settings. 4+ Years in Event Videography: Specialized experience in event coverage, including weddings, corporate events, and other significant occasions, allows me to handle diverse projects with professionalism and creativity.  2. Skills: Advanced Technical Skills: Proficiency in using high-end cameras, lighting equipment, and editing software ensures that I deliver top-notch visual content. My technical skills encompass everything from shooting and lighting to post-production editing. Creative Vision: A strong creative eye for composition, storytelling, and visual aesthetics helps in producing engaging and impactful content that resonates with clients and their audiences. Attention to Detail: Meticulous attention to detail in both shooting and editing ensures that every aspect of the project meets high standards and captures the intended essence.  3. Qualifications: Bachelor's in Medicine: While my formal education is in medicine, it has contributed to my discipline, attention to detail, and analytical skills, all of which translate effectively into my work in videography and photography. Ongoing Professional Development: Continuous learning and staying updated with industry trends and technological advancements ensure that my skills remain current and relevant.  4. Training: Formal Training in Photography and Videography: I have undergone specialized training in photography and videography techniques, including composition, lighting, and editing. Workshops and Courses: Participation in workshops and courses on advanced editing, storytelling, and industry-specific trends further enhances my expertise and ensures high-quality outcomes for clients.  5. Proven Track Record: Successful Projects: A portfolio of successfully completed projects, including client testimonials and positive feedback, demonstrates my ability to deliver exceptional results and exceed client expectations.  Client-Centric Approach: My commitment to understanding and meeting clients' needs, coupled with a professional and reliable approach, ensures that every project is handled with care and precision.

Moment Capture Pty Ltd

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Rating summary

5.0

5.0

5.0

Business contact details

Opening hours

Business description

Accepted payment methods

Browse photographer experts by suburb

Services

Qualifications

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Reviews (3)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

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Moment Capture Pty Ltd