Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a Registered Tax Agent, fully qualified Accountant and Fellow Member of Institute of Public Accountants. We are fully insured and guarantee all of our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We are a second generation family owned and run business, so Accounting is in our blood! Accounting is also a profession that allows you to really make a difference in peoples lives, through assisting to improve their financial situation.

Question 3

What do you like most about your job?

Accepted Answer

We love to assist clients with their Tax, BAS and Bookkeeping. We enjoy educating our clients on their financial situation, so they feel more confident after speaking with us in making those big financial decisions. We also love to save our clients money!

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in business since 1996, and as an Accountant our reputation is everything. We treat our clients as we would like to be treated, and that formula has served us well over the journey. We pride our selves on being honest, upfront and ALWAYS asking ourselves"What is the best for the client"

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We are a family run Accounting business with over 20 years experience. As a small business ourself we understand the issues that face small business owners.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For small business, knowing how you are keeping records will assist us to work out the time it will take to complete tasks.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save money with an Accountant by having your records in an order that is easy to follow and understand. Accountants charge for their time, so the less time spent on going through receipts trying to dissect in the relevant categories, the less the cost will be to you.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For small business, we offer our first consultation for free. Usually this consultation will be around 30-45 minutes and we will discuss your business in detail and work out plan that will assist us to work together in the most effective way.

Question 9

What makes your pricing competitive?

Accepted Answer

We are a small Accounting practice, and we don't have the overheads of the larger firms, therefore we are able to complete our services at a much lower rate.

Question 10

How do you normally charge for your service?

Accepted Answer

We charge on completion of our work. For individual tax returns we have a set fee structure depending on the complexity of your return. For Accounting, tax and bookkeeping work we charge and hourly rate.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Individual and small business Accounting including tax and GST. We also offer a full bookkeeping service including payroll. We also offer a full Mortgage Brokering service for all loan types

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully qualified Accountants and Mortgage Brokers. We are also Registered Tax Agents (TPB) and a Fellow member of Institute of Public Accountants (IPA)

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