Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am fully insured and as a licensed tradesman I have to guarantee my workmanship.If in the unlikely case there are any issues I will return to rectify any problems.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was interested in plumbing due to the fact my father was a plumber.. Also I liked the work and decided it was the way to go.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer I first met about 30 years ago .I visited him many times over the years doing various jobs.. He recently had his 100 th birthday.

Question 4

What do you like most about your job?

Accepted Answer

I like being able to help people especially with vast new assortment of water saving products.Also I get satisfaction from installing new tapware and fixtures and seeing the big difference it makes.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you done this type of work before.How good is this product.Will it work properly.Is there a cheaper product that will do the same job.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

People mostly ask can it be done,will it fit.Can it be changed without making any mess.I always say I can do my best and if there are any problems you will be notified before commencement of work.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have had a lot of experience with householders and have always had a good report from them.I am very reliable and always on time.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I can offer same day friendly service at a fair price. I have 40 years experience in the trade so there is nothing I can't fix.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Exactly what is it you want done.Have you made sure that it can be done.Are there any obstacles in the way that may affect the work to be done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Please have everything ready before I get on site.If new taps are to be installed make sure cupboards are clear for access to pipes underneath.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I can promise you will never want to use another plumber ever again.If you refer me to a friend I can offer a free gift.

Question 12

What makes your pricing competitive?

Accepted Answer

Being very experienced in the trade I am able to complete most jobs efficiently and on time.Therefore this means less time on site.

Question 13

How do you normally charge for your service?

Accepted Answer

I charge a set min fee for the first 30 minutes on site and then charge per 15 minutes thereafter.Payment is by credit card or direct deposit at completion of work

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in changing your existing tapware and toilets with the very latest styles.These are very water efficient and cam drastically lower your water consumption.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have my plumbing and gas licenses and have had experience in all aspects of plumbing and gas installations etc.

Rods Plumbing & Gas

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