Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and guarantee our labour/parts for 12 months.  Further product warranty is as per the manufacturers terms.

Question 2

What do you like most about your job?

Accepted Answer

Helping people to identify what they want by offering 'out of the box' advice and providing them with the most appropriate solutions to ensure their project is delivered on time and on budget.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask whether they are licenced, fully insured and appropriately trained.  Most importantly do you feel comfortable with the trade in question?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is it worth making a change to LED lights?  Yes, in many instances it is, they reduce running costs, are maintenance free and are much safer than halogen lighting.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We arrive on time, complete our work on schedule and provide a high quality service across all areas of work.  We protect our work areas with drop clothes and clean up any residual mess at the jobs completion.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Real Trade WA's success is based on excellent customer service and attention to detail. With more than 20 years industry experience its' quality of service is assured.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

All our customers can save money by following these guidelines: 1. have a clear idea of what you want to achieve (we can offer advice on a selection of solutions) 2. if you are renovating try to have a plan written or drawn up to refer too (things can always change and its good to have a plan), and 3. plan ahead and get us in early to give some advice.

Question 8

What makes your pricing competitive?

Accepted Answer

We understand that not everyone works away earning big dollars.  Most people are just trying to make the best of what we have.  Every persons situation is different and we tailor our business to each of our customers.

Question 9

How do you normally charge for your service?

Accepted Answer

We have a price per job policy for most items to minimise customer stress and enhance planning.  For items that are unusual and/or fault finding we offer a very competitive hourly rate.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We offer all electrical; power, lighting, data and telephone services. With extensive experience in kitchen, bathroom and laundry renovation fit outs.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

From its Oakford base, the business offers a comprehensive service including electrical maintenance and repairs, as well as telephone, data, television points.

Real Trades WA

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