Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our company is fully insured with $20 million public liability   We offer a lifetime warranty on all repairs we carry out

Question 2

How did you decide to get into your line of work?

Accepted Answer

My brother Inlaw was a plumber and my dad was a carpenter to both industries were in my blood , so growing up around them introduced me to the trade service industry

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Customer at Fennell Bay , wanted a small renovation done , turned out we ended up staying there for 4 months doing multiple renovations , all because she was so impressed with our quality of work and service

Question 4

What do you like most about your job?

Accepted Answer

We get to meet new customers every day   We get to fix up issues and dramas   Seeing a customers face once we have finished a renovation

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed - yes we are   Are you insured - yes we are   Have you done this type of work before - we specialise in domestic and commercial properties

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What areas do you service   Central coast , Lake Macquarie , Newcastle , hunter valley and Port Stephens   How many people work in the business   10

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on Same day service , because we provide an upfront price we believe this is the most honest thing to do

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Professional , on time , reliable , fixed upfront pricing , local , friendly , experience , one stop shop

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of work is required  Do you require us to supply materials  Where the job is at  Do you know what it is you require

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Because we are fixed price there is no variations on work   If you have a heavy leak , don't forget to turn meter off at night   When away on holidays turn off your hot water heater

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer 20 % discounts to pensioners   We offer 10% if you mention where you found our business   We offer $99 blocked drains

Question 12

What makes your pricing competitive?

Accepted Answer

As our prices are upfront we don't need to be constantly looking at the clock, we can take our time , get the work done correctly and safety and no concern for getting a callback

Question 13

How do you normally charge for your service?

Accepted Answer

We charge per job not per hour so therefore the customer is aware of charges before we go ahead with any work

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Domestic and commercial maintenance  Renovations and remodelling houses  Construction and rebuilding  Granny flats and modular homes  Retirement villages and preschools

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified plumbers, gas fitters , roofers , drainers , carpenters , builder , wh&s white cards , working at heights

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