Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I guarantee my work 100% this is my buisness and i work twice as hard to make sure every customer walks away 100% satisfied i will bend over backwards to make sure every customer is happy regardless of the job. Customer service is extremely important to us and we pride ourselves on delivering the highest quality and personalized customer service at all times.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always loved the camera and capturing images I do miss the old film and the anticipation of waiting for the films to get processed to see what i have captured I'm like a child at christmas. I also love exploring underwater photography and capturing portraits whilst underwater this is a lot of fun. My love for photography and passion in creating something special for my clients is rewarding and something that can never be replaced as photos are our past that we look back on remembering those moments.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I don't have just one favourite as i have loved all my customers I have had so many. Each one is very different and not one of them has ever been close enough to compare.

Question 4

What do you like most about your job?

Accepted Answer

Everything I love the interaction with my customers this is very rewarding. I love the joy on their face when they see what i have created for them it is very satisfying. I also love to get out my creativity and do some fine artwork for my customers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Qualifications !!! and where they have done their training I have come across many photographers who have done a basic tutorial online either via Youtube or some website. I have seen this many times where they then go out and buy a cheap DSLR crop sensor camera and suddenly they call themselves professionals.And then there are the ones who just go out and buy a camera and think they automatically become professionals just for owning a camera be careful and ask them for their portfolio. A wedding is the most important day of your life it can be fantastic or terrible just by the photographer you hire to do the wedding photos ! Dont be one of those unfortunate ones who look back at there badly shot images. Sooner or later all photographers  will be photographing children and handling your child, you should be cautious and ask the question do you hold your working with childrens check. You want that extra confidence in your photographer knowing they have been through the system checks.  I HOLD MINE

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What experience do i have ? And what camera do i use ? My experience comes from years of taking quality photos whilst my training comes from College institution i have completed my Diploma in photography with 9 distinctions.  I have 3 Cameras my Nikon D810 plus 2 back ups.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My professionalism towards everything i do whilst making our clients very comfortable, my passion and honesty. I am known for my attention to detail I am also personable and outgoing, work well with different personality types, and deal with unexpected turns of events calmly and resourcefully. I have an organised and structured approach to work and always pre-plan every aspect of a shoot. I have also developed my ability to quickly absorb a brief, adapt to varying work conditions and personality types, work quickly and efficiently, and deliver high quality photographs within tight timeframes.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our customers are extremely important to us and we pride ourselves on delivering the highest quality and personalized customer service at all times. I am a professional photographer specialising in family and children portrait. I can help you with all your portrait photography needs. My style is natural and studio light photography. Your more than welcome to contact me for you photography needs. I will travel any distance within the Melbourne metropolitan area. I am also based in the South Eastern Suburbs. I also hold my working with childrens check as I believe this is important to hold and as most photographers should as we all work/ photograph children

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Most important what does the customer want and expect. This helps us to make sure we understand exactly what they require. How long they require a photographer ? where is the location ? what do they want as far as their photos are concerned, will they require prints, albums or digital images on a DVD? Do they require videos and to make sure we are both on the same understanding of what is expected.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Please feel free to discuss  payment options including packages and how we can help you with discounts. If needing to cancel please do this as soon as possible, and before a one day notice it will also depend on the situations we are very understanding and most time we will refund any deposits if taken.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

SUMMER SPECIAL Book a 2 hour sitting and receive a free 8x10 print. 1 Location of your Choice in or around Melbourne, Digitally edited photos, On-line Viewing and ordering if required.   Up to 3 hour session up to 5 people, 1 Location of your choice in or around Melbourne. Digitally edited photos with on-line Viewing and ordering if required. Included all edited images on USB, 8x10 collage image. $250.00 Excludes Weddings  Spend $250.00 or more on any product includes sitting and receive a free 8x10 image excludes weddings.

Question 12

What makes your pricing competitive?

Accepted Answer

Discounts on families who are on a tight budged and discount with concessions also including those who are on a budget wedding please contact to discuss payments.  Package also available and Includes photo shot at your favourite location or in the comfort of your own home. A professional & creative edit of every photo. All photos shot will be provided at high resolution & watermark free on DVD. All the images are professionally resized to ensure no loss of quality or detail. For home portraits we bring along with us all studio equipment including cute little costumes.

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on customers needs including budget we can arrange packages or hourly discount. We also have available for customers who are on a tight budget. please call to discuss options and fees. Depending on bookings we would prefer a non refundable deposit of $40

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialising in Family, Children/ Pet portraits including Wedding/ Events.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Completed a Diploma with a total of Nine Distinctions. As well as being a Member of the AIPP.  2014 Achievements  2014 Canon AIPP National Awards 2014 Epson AIPP State awards 2014 The Ron Rado Prize and exhibition, Walker Street Gallery and Arts Centre 2014 Dandenong Southern Refugee and Migrant Centre photographer for their 2015 Calendar  engaged to document SMRC activities for their 2015 calendar  Australian Institute of Professional Photography AIPP Awards Observation, the Observer and the Observed Public Art Exhibition  Melbourne City Mission Night at the MCG Proposal and completed photo shoot documenting the Melbourne City Mission A night at the MCG sleep out

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