Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

PB & Sons have public liability cover for 10 million dollars  PB & Sons are insured for work cover for all of there workers. PB & Sons are insured for any defective works causing damage to the suroundings.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As a young boy at technical school I had very good skills with my hands and with a little promting from my grandfather he said to me once you have a trade behind you you can go and do anything you wish and you can always come back to your trade.

Question 3

What do you like most about your job?

Accepted Answer

What do I like about my job as a Plumber well how long have you got ? I have been activlely engaged in my trade since 1962 and have never once thought of changing it for somthing else .I enjoy working with my hands and my brain and take pride in what they produce.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Has the trade person have the right qualifications for the job they wish him to do and if so have they asked him to show them his licence .Will he garentee his work and for how long.Will he provide Certificates apon completion of the works.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers would like know how much there job is going to cost them first. Secondly is when I can start and thirdly how long will it take. My answer comes with a written quotation first. Followed by consultation with my diary as each new job won is entered into it. How long will it take wel that is an educated gess and as progress goes on a mo

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

PB & Sons Plumbing always obtain a name and phone number from the client   PB & Sons employes  all have Working with Children checks done PB & Sons employes all have had Police checks done

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

PB & Sons take pride in the work we do and provide a garrantee with all works carried out and each and every job will comply with AS3500 last and most important  to the satisfaction of the customer .

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We reqiire to know what the client wants us to do for them do they have plans for there their project or do they just have a concept and are looking for ideas from the trades people

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1 . Take time to plan out there requirements befor engaging any trade, 2 . Consider buying fixtures  and or appliances themselves after discussions with each trade. 3 . Ask each trade if there is a discount for early payment.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

PB & Sons offer a special discount to seniors card holders

Question 11

What makes your pricing competitive?

Accepted Answer

Our rates are inline with the current Master Plumbers charge out rates for a licenced plumber and we always have work lined up for us which speaks for it self.

Question 12

How do you normally charge for your service?

Accepted Answer

Itemised tax invoice apon completion of the works quoted or by arrangement larger contracts by progress payments,terms can be arranged only by agreement of both parties.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of of plumbing  in wich we are quallified to preform no job is to small and there is a limit to what we can handle given that there is only 3 quallified plumbers.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

1962-2014 . 52 Years experience  with qualifications in Drainage,Gasfitting-connections / disconnections,type A appliances,mobile homes,solid fuel heaters,roofing,domestic hot water,split system air con systems,backflow prevention,servicing type A gas appliances.

Paul Black & Sons Plumbing Service

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