Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, both insured and guarantee all works. These are very important and clients should only deal with builders providing such.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Through the common goal of wanting to delivery exceptional projects, while living in one of the best places in the world. It also helps that we are a multi-generation family of builders ...

Question 3

What do you like most about your job?

Accepted Answer

The customer satisfaction, knowing that when we completed your project, the biggest investment in your life, you are satisfied with the outcome.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. What are your qualifications? 2. Can I please have some referrals to check? 3. Can I view some of your previous work?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you provide free written quotes? ... Always! Do I get to chose on finshes and fixtures? ... Absolutely! Do you guarantee your work? ... Absolutely and in every instance! Do you charge extras? ... Only if you ask for them and we agree to the costs and variation upfront! Do you like building ? ;)

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a local business> Our directors, management and staff are long term Territorians, committed to building a better Darwin.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are a local, customer focused builder. We believe in building our reputation, at one referral at a time. Clients come first.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. What are the Clients expectations 2. What does the Clients have in mind for the finishes and fixtures schedule. 3. What is the Clients time frame for construction commencement and completion 4. What is the Clients budget 5. We will need to undertake a site inspection 6. We believe it is best to undertake a face to face meeting with the client to fully appreciate, how to take the project from concept to completion.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Sketch your ideas down on paper. 2. Visit local building suppliers and get a feel for the products on offer and their suitability to building in the Top End. 3. Talk to the local colour consults at hardware and building products stores, for free advice.

Question 10

What makes your pricing competitive?

Accepted Answer

We are local, we understand local markets conditions, we have access to an extensive network of local subcontractors and suppliers.

Question 11

How do you normally charge for your service?

Accepted Answer

No fees or charges for initial consultation. Design works to be undertaken after a written fee offer is provided and agreed to, by the client. Construction works to be undertaken after a written quotation has been provided and agreed to, and contract executed by both parties.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Design and Construct projects Concept to completion Commercial and Residential projects Renovations, Refurbishments and Fit outs City and Rural Areas

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Building Design and Drafting Licensed Builder oversees all projects Trade Qualified men and women, a undertake all works. Committed to apprentice training and outcomes.

Multibuilt Australia

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