Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Micro Excavations is fully insured for anything that may eventuate, furthermore we guarantee No Mess No Damage No Hassles. Our operators always tidy up the job and sweep any concrete areas and the road before they leave.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Micro Excavations is a family owned and operated business employing 3 generations of excavation professionals all specialising in limited access and confined space sites.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The television aerial at the top of Mt Kiangaro needed an area prepared for concrete and the only pathway was obstructed by 1000 year old grass trees. Our machines were flown by helicopter to the site.

Question 4

What do you like most about your job?

Accepted Answer

The challenge of operating in areas other companies wouldn't dare go. Micro Excavations gets the job done faster, better and cleaner than any of our competition; our operators skill saves you time and money.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they fully insured for damages to underground services? Does their insurance cover damage to your pool and concrete surrounds? Does their insurance cover damages to the main home as well as outbuildings and external structures?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. Do we do small jobs? A. Yes! Q. Do we have a machine narrow enough to get down the side of a house? A. Yes we have machines ranging from 550 mm wide up to 1550 mm wide.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Established in 1982 Micro Excavations prides itself in providing the highest level of professionalism and customer service of any excavation company in the market today.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Micro Excavations is the only company to offer a No Mess, No Damage, No Hassles Guarantee; and the only company to promptly repair, restore or reimburse clients for any damage done by our machinery.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How wide is the narrowest point we have to get through? How long by how wide by how high is the area to be excavated? Are we carting anything away to the tip? Are there any underground services in the area to be excavated? What size holes need to be dug? Are we carting anything in to the site?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Always have the access and the area to be worked in, clear of any unnecessary items and obstructions. Make sure children and pets are kept well away from the work area. Have the area to be excavated clearly marked and inform the operator of any underground services in the vicinity.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A major service we provide that no one else does is commercial floor stripping for shops and factories. We have a custom attachment which allows us to remove vinyl flooring, tiles or paint build up in a fraction of the time it takes using conventional methods.

Question 12

What makes your pricing competitive?

Accepted Answer

Our operators are micro machine specialists, fully trained in limited access and confined space; meaning your job is done faster, cleaner and with a minimum of fuss. Micro Excavations' machinery is second to none, fully maintained and complianced with attachments such as augers for post holes and piers, hydraulic hammers for breaking out rock, shale and concrete.

Question 13

How do you normally charge for your service?

Accepted Answer

Micro Excavations usually charges by the hour however we can provide fixed rate quotes by request. we are the only micro machinery company to offer 24/7 telephone and enquiry support, we offer free on site consultations and advice; all part of our commitment to you.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We coined the phrase "Micro Machines" we specialise in limited access and confined space sites; such as narrow sideways, backyards, under-house excavation, excavating and removing swimming pools, Micro Excavations is the only micro machinery company with full safety compliance; including all paperwork, PPE, SWMS, safety and environmental management processes.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Micro Excavations owns and operates the largest fleet of Micro Machines in Australia so machinery is always available when you need it, where you need it; Our operators are constantly training and honing their skills to give you the best finish in the best time, which saves you time and money

Micro Excavations Pty Ltd

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