Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured up to 20,000,000 public liability and all our work comes with a 12 month parts and labour warranty*.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well that's a long storey but being good with your hand in this industries of building and maintenance does hurt.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Customer need a repair done but didn't have all the money on the day. So we fixed the problem went back the following week and got paid. It's not all about the money but it does help.

Question 4

What do you like most about your job?

Accepted Answer

Helping people free up there time and seeing them happy with the final result of having there needs satisfied by a great job. Quality,  Value and Service

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they licensed to do the job, are they qualified to undertake the work, have they done this type of work before and what is the cost upfront

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can it be done?  Our answer is one materials are available and access can be gained to the home to start the work. "We don't do things twice...Once we have been the problem is fixed"

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a registered building company with a reputation for quality homes and maintenance  and a member of the master builders

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Excellent customer service, prompt and excellent value for money. Insured service with warranty on all parts and labour a master builder

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The address The type of work Style of home A photo Measurements or a plan Type of materials Desired finish or style

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Get as many maintenance jobs done together at one time. Priorities the most important jobs Time is money so if you clear the area being worked on jobs move a lot quicker.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any client that mentions One flare and goes ahead on any job will get a 10% discount on many of our services

Question 12

What makes your pricing competitive?

Accepted Answer

We have a flat rate across the board with no call out fee or quote fee. So no work no fee

Question 13

How do you normally charge for your service?

Accepted Answer

At MHA - Maintenance we normally charge an hourly rate of $80 per hour with no call out fee or quotation fee. We explain the job to the client with the job process and the cost.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all facets of building from a simple tap to a full renovation or new build. No job is to small or too big

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Residential builders licence and a member of the Master Builder Association of South Australia. All our trades are licensed and insured

Master Homes Of Adelaide - Maintenance

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