Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Comprehensively insured with public liability insurance. All works carried out is fully guaranteed and conform to the highest standards in the industry.  You will not be disappointed!

Question 2

How did you decide to get into your line of work?

Accepted Answer

I am passionate about my line of work in the building industry and take great pride and pleasure in delivering a quality result for the client and experiencing their satisfaction with the finished product.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One story that comes to mind is when a lady wanted a deck and alfresco area built before Christmas. Problem was it was 1week till Christmas.  She tried numerous other builders who basically laughed at her and said no chance!  I got the call and even though I was quite busy myself, I realised how much it meant to her and I made it happen. The joy that brought her knowing that her family from interstate could enjoy the area was so rewarding!

Question 4

What do you like most about your job?

Accepted Answer

I simply love what I do!  Utilising my skills to bring the client's vision to life is highly rewarding. I hold Customer satisfaction as number one priority.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you specialise in a particular field? Will you be punctual and keep all agreed dates? Will you keep a clean and safe work site? Do you guarantee your work? How much experience do you have?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you guarantee your work? Yes satisfaction is guaranteed! Are you sufficiently qualified? Yes with 15 years experience. Will you deliver the finished job on time? All work is aimed at being delivered on time and to the highest standards.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am extremely reliable, always punctual, hard working and easy to deal with. As I have a young family myself, I understand that some people are under time restraints and budgets and will always work around the clients needs and fit into their availability.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

All work that is under Marc Toussaint Constructions is of the highest standards. No shortcuts are ever taken. Only the highest quality materials are used and will always conform to engineers standards.  Punctuality is a given.  All work sites will be cleaned at the end of the day and as a man of my word no promise / agreement will ever be broken.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The most important thing to know is what the clients expects at the end of the job. Sometimes certain materials might be desired and that is important to know also. Sometimes a brief personal meeting with client will be needed so as to gage a better understanding of the task at hand.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1: make sure when the time comes to start the job that there is sufficient room to work in. 2: site access should be clear. 3: all relevant information that the client wants regarding the job should be discussed prior to commencement of the job.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As a special offer, if I have completed a job for you and you have referred me onto someone you know and they undertake any work, you will receive $50 cash for your successful referral!

Question 12

What makes your pricing competitive?

Accepted Answer

My pricing is always competitive and I am happy to revisit my quote if you have a cheaper quote in writing. All my work is of the highest standard and client satisfaction is guaranteed!

Question 13

How do you normally charge for your service?

Accepted Answer

Usually I will provide a written quote for the entire job with materials included. There might be some circumstances where and hourly rate would be more appropriate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in the building and construction (carpentry) elements and can comprehensively coordinate all other trades to successfully bring a job to completion will full client satisfaction.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 15 years experience in the building and construction trade. Advanced Diploma in business and construction, advanced diploma in project management.  Excellent presentation and communication skills.

Marc Toussaint Constructions

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