Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We uphold our commitment based on our Charter including, Values, Principles, Service, Excellence and Sustainability  We are insured with PI that can be reviewed on request and guarantee our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We love what we do. We love to share ideas, work outside and create those ideas into spaces for families to enjoy.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All our customers are a favorite. We enjoy the process of meeting new people and creating relationships, building trust and when a project is complete watching the joy and emotion shared between us all.

Question 4

What do you like most about your job?

Accepted Answer

Home is a feeling. This makes what we do even more meaningful.   Our aim is inspiring people to take ownership of their space, either at work, public parks and at home, creating value and lifestyle.   We listen, it is how we ensure nothing comes between your ideas to transform the space around you.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Level of experience? We uphold our commitment based on our Charter including Values, Principles, Service, Excellence, Sustainability.  We are dedicated to quality with only the best managers, designers, and landscapers.  We are dedicated to quality, value-added performance, and driven outcomes.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will our project take? We are realistic in terms of timing and apply the applicable resources to complete the project with the required timeframes, more importantly to budget without compromise to quality.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We strive to save you both time and money by combining our use of industry knowledge, the highest quality materials and suppliers, and our dedication to delivering exceptional service.   We will not leave the job until it is finished and you are completely satisfied.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We manage every aspect of your project so you will only ever have one point of contact.  Our priority and point of difference is that our complete development process ensures your project will be delivered with quality, on time and to budget.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We want to hear, see feel your ideas. The more information you can provide us the better, from images, sketches, materials, textures, anything to help understand what you want.   The first step in the process is for us to understand exactly what you want to achieve.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have a clear idea for your landscape or renovation project and you'll save time and money in the long run. Planning and design. Become part of the team. Establish your goals and refer back to them frequently. Don't vary from your budget. Communicate frequently with your team.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Schedule a free consultation today. Your free consultation will include a Scope of Works, Cost Estimate and Timeline.  Contact us today on 1300 701 215 or visit us at madisonprojects.com.au

Question 12

What makes your pricing competitive?

Accepted Answer

We offer quality and affordable services for your project and manage every aspect of the project. Our professional team can work with you from start to finish including Management, Design, Construction and Maintenance ensures your project will be delivered with quality, on time and to budget.

Question 13

How do you normally charge for your service?

Accepted Answer

From the initial free consultation meeting we will provide your with a further detailed proposal that will include our fee and agreement to proceed including Scope of Works, Cost Summary, Timeline. We charge by hourly rate and/or fixed schedule.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are a multi-disciplinary renovation and landscape company providing management, design, construction and maintenance services working in the natural and built environments.   We employ the best managers, designers, builders and landscapers to elevate your space to the next level.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our experience and commitment to excellence means our customers can be confident that we will co-ordinate and manage assets and projects professionally. Our capability and proficiency of alliance and partnering as an option to deliver projects competitively has allowed us to have a proven success.

MADISON

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