Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we guarantee all our work, if there is any problems whatsoever, we are only a phone call away, and it is in our best interest to make sure the client is completely satisfied in the unlikely event of any issues.

Question 2

How did you decide to get into your line of work?

Accepted Answer

the reason for my decision was that i went to a technical school with many hands on classes and wood work stood out for me. i also enjoy working outside, and the most important thing is the challenge it presents. you need to be on the ball at all times.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

yes i have 1 story in particular, i did a fairly big renovation job about 8 years ago for a local client. when the job first started, there was plenty of unknowns and lots of nerves and definite stress about the out come for the client, as the job progressed,the tension started to disappear, and the results began to appear, everything got a whole lot easier,and the client was definitely at ease. when the contract finished up, the client was so happy, that she went out and bought me a gift. now we share christmas cards and catch up regularly, the amount of work i have received from that 1 job has been fantastic. my point is, that in your line of work, you can also meet some amazing people.

Question 4

What do you like most about your job?

Accepted Answer

the most satisfying part of my role is at the end of the job to see the customer completely happy with the job that we have given to them, because after all, the bottom line for me is if the customer is happy, i can also walk away feeling happy, that's job satisfaction for me.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

firstly, the customer needs to ask whether the contractor is the right person for the  scope of works and is in control of the job at hand,and also if they can work in with the clients timeframe and needs to complete job safely, on time and on budget.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

of course the most common is how much? when can you start? what is your opinion on building this? will it work for us? are we over capitalising? what colours would suit this particular project.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

i have always been early to the job where ever it maybe. and if i say im going to be there thats it. obviously the client wants someone who is punctual and that can be trusted to give them the professional service they are paying for.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

i think that i have many,years of experience in this field, and are very passionate about what i do. we will work with the client to fully understand there needs, and will work around any hurdles to get the right results, on time and to there budget.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

i need to be exactly clear and on the same page as the client, as to there requirements, what kind of materials?, a start date and completion, also the price range they are looking at.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

in recent times, with smaller jobs like bathroom renovations for example, if the client is prepared to do some running around, they can purchase the tiles, tapware, bath, shower unit etc, ultimately saving time and labour.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

yes we would like offer a discount to our valuable clients that are prepared to use our services again. if we were to be recomended by yourself to another future client, and we were to receive work from them on your recomendation, we would like to reward you with a complimentary bottle of wine.

Question 12

What makes your pricing competitive?

Accepted Answer

we keep on file, updated price listings from my local suppliers, and i think our overall efficiency on the job will count for lower prices. also getting as much information about the job as possible before quotation, for example, access, site conditions.

Question 13

How do you normally charge for your service?

Accepted Answer

depending on the scope of works, most of the small jobs we usually invoice at completion. the bigger jobs we will liase with the client and discuss whether we require a deposit to cover materials etc.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we like to keep this one open, our range of experience does not exclude us from any jobs. we have found in the past that specialising in one field can cut other work out of the equasion, we can fix door locks, to major renovations.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

i have been in the building trade since 1987 and have completed a four year apprenticeship in carpentry and joinery. i have vast experience in comercial construction and domestic residential building. including project management experience, we pride ourselves on attention to detail, and great communication skills with clients.

KLS Developments

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