Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have all insurances and stand by all of our workmanship.  We do not send our final invoice until both parties are happy

Question 2

What do you like most about your job?

Accepted Answer

The creativity and satisfaction of handing over a job to a happy client.  We value that customers work hard to be in a position to have works undertaken, creating an environment of excitement over the job and not panic and stress is a high priority

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

In general the clients should have an idea of what they are looking for, whether this is just an idea to run by a tradesman or something they are certain of.  By doing this you should get an understanding that the proposed company is looking to work in and create a great project, rather than just push an idea onto a client

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our most common question asked is abut timeframes.  We generally work off 3 weeks from deposit to install for smaller items.  In the case of kitchens the start of the job is approximately  4 weeks from initial payment

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We feel that our business is built off personal working relationships, we do not seek large companies to work for and guarantee an open and honest experience from the initial quote to our final inspection

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

At Infit we pride ourselves on service and workmanship quality.  We focus on a job at a time from start to finish before moving onto the next ensuring that jobs run smoothly and to a schedule.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Like most quotes, if we can have materials selected and sizing confirmed to within a reason we can provide a competitive price.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

This is all dependent on the job.   1.  If there is a rip out of old work this is a cost that can be done by the owner if they wish. 2.  Keeping an open mind to use of materials, there are plenty of generic brands that offer similar products to higher priced products.

Question 9

What makes your pricing competitive?

Accepted Answer

We have partnered with other manufacturing companies which enables us to keep our overheads low, in turn passing this onto our clients

Question 10

How do you normally charge for your service?

Accepted Answer

In most cases we charge a 50% deposit and 50% final.  Depending on the size of the job we will discuss different payment options, all payments made via direct debit

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We Specialise in Kitchen, Bathroom, Laundry and Wardrobe renovations.  We have vast experience in custom joinery and alterations, we understand that the small jobs are just important to the home and can accommodate all jobs

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As trade qualified cabinetmakers, we specialise in Kitchen and Bathroom renovations, we can also take care of your smaller needs including Laundries and Wardrobes and almost any other custom item.  We have been in the trade for 13 years and are QBCC licenced

Infit Cabinetmaking

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