Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are required by law to hold Professional Indemnity Insurance. We work closely with you to ensure you are completely satisfied with the service we provide.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started out in the Construction industry straight out of high school as a junior accounts clerk and discovered a love of figures, spread sheets and balancing ledgers. My career has exposed me to working in some great industries with some wonderful people.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have been donating my Bookkeeping services to Riding for the Disabled Capricorn for the past 7 years and it's been a pleasure being able contribute to such a wonderful Charity and organisation.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy assisting business owners so they can get back some of their valuable time to pursue more business leads or relax & spend time with family & friends.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is the extent of your experience? What are your qualifications? Are you familiar with my accounting software? What is your availability?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customer: How much will your service cost? In2 Bookkeeping: How much is your time worth to you, your business? What is the value you would place on peace of mind knowing you are ATO compliant & up to date with all your obligations?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We understand what it means to manage a business and ensure we will always respond to your phone calls or emails on the day they are made. We believe that TRUST is a key component to any business relationship and as such conduct ourselves in an honest professional manner at all times.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

In2 Bookkeeping understands the demands of a busy business & the importance of providing a supportive dedicated service. We love what we do - from data entry, to payroll, reconciliations, balancing the bank all the way through to submitting your BAS or IAS.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

New or existing business?  Type of business?  What type of support are you seeking?  Are you up to date with your BAS lodgements(ATO Reporting)?  What software package are you using if any?  Do you require our services on a regular basis or intermittently?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ask the Bookkeeper what they need from you and do your best to meet these requirements. Make sure you have all your paperwork organised neatly, including your Bank Statements and supporting documents.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We currently have heavily discounted Intuit QB Software available for a limited time for any new clients. Perfect for Sole Traders, Contractors & Small Business, convenient cloud software you can operate from any mobile device. Please contact us to book an obligation free appointment to discuss how we can assist you & your business. Click on the link to find out more - https://www.intuit.com.au/small-business/

Question 12

What makes your pricing competitive?

Accepted Answer

We believe in the value our services add to your business - leaving you to concentrate on what you do best. In2 Bookkeeping is always conscious of offering quality services at a competitive price.

Question 13

How do you normally charge for your service?

Accepted Answer

We can charge by the hour or offer a package depending on the type of service you need and how regularly we are required.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Start Ups Construction/Building Industries/Tradies Not for Profit Organisations(Inc Charities) Professional Services Industries Payroll/STP Services Shoe Box Clean Ups Cloud Software Set Up

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are qualified Bookkeepers & registered BAS Agents with over 25 years experience in a range of industries including Construction, Earthmoving, Electrical, Plumbing, Airconditioning, Not for Profits to name a few. We are proficient with all the latest software packages including MYOB, Xero & Intuit QB.

In2 Bookkeeping Pty Ltd

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