Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and most definitely guarantee our work. We have never had a call back to a job in regards to anything we have done in 10 years of working together.

Question 2

What do you like most about your job?

Accepted Answer

Both jase and I love the interaction with our clients, we have met some really fabulous people over the last 10 years. We also love sitting back and looking at the job when its finished with the client and seeing how happy they are about the end result, sharing in their joy.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should ask your tradesman/woman everything you can think of, how long will it take, will there be any extra charges, how many people will be on site, do you clean up any mess left behind. What happens if im not happy with the job.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Honest reliable family owned and operated business, we are upfront about all aspects of each job ensuring that there are no nasty surprises for our clients at the conclusion of the job.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

we treat each job as it is in our own home, we provide high quality work at affordable prices. Easy to get along with and armed with extensive knowledge of available product we can help you get the look you are after.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We like to see each job to ensure we are giving an accurate quote making sure there are no hidden surprises for our clients.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We recommend to all clients that they get three quotes for each job. Not just over the phone or on the internet but make sure that the trades you are wanting to hire come to you and look at the job. Go with the people you feel comfortable with, that may not be the cheapest but usually the best.

Question 8

What makes your pricing competitive?

Accepted Answer

We don't add large percentages on materials and labour like many companies do. With a family of our own we understand the need to keep costs down.

Question 9

How do you normally charge for your service?

Accepted Answer

All jobs are invoiced on a 7 day invoice. Large jobs for new clients will require a deposit equalling the cost of the materials.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in square set finishes and high end homes, but we undertake all manner of works. we can insulate, fix, set (flush), cornice and sand.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully qualified and insured with white cards we have over 25 years experience between us. Although we have many high profile clients we take the same care and show the same respect to every client no matter how big or small the job may be

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