Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured and fully licensed. All work is guaranteed and built to Australian standards. Anyone that is not licensed does not provide a guarantee and the client has no way to make a claim so make sure you check the contractor is licensed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Interested in the building industry and from a family of tradesman. This has been something that can naturally and passed down to me. Working outside on interesting projects appealed to me.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Client satisfaction is very rewarding and often when advice is given that improves the project and reduces cost the client can be very thankful and happy with the service. This is our goal and something that we look to do whenever possible.

Question 4

What do you like most about your job?

Accepted Answer

Satisfaction having completed many award winning projects and also satisfaction from seeing a happy customer seeing their ideas come to life. This would be the highlights of my career.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I think usually having a face to face meeting with the contractor can make the client feel at ease that they have chosen a competent tradesman. Being a competent tradesman is not the only factor that a client should look for. Punctuality, professionalism and the ability to communicate clearly are also very important.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Usually I find that clients are unsure of which trades do what jobs. Their doubts are often is a cracked wall a concreting job or a bricklayers job. Gold Coast Brick Construction covers a very wide area of jobs so we very rarely have something that we are not able to do. If this does happen we will usually offer to arrange a trust worthy specialist to come and advise and quote.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We believe in making a relationship with our clients based on trust and honesty. This is rewarding in many ways. Often a client will have more work in the future and will not hesitate to get you back or recommend you to others. This is the best form of advertising!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Punctual, honest and a high standard of workmanship. I will turn up when I say I will and the job will be built as agreed. I enjoy communicating with the client and providing advice and ideas along the way.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Sizes, materials that the client would like to use. What the client has in mind for the finished product. This will help with not only the quote but also giving advice on possible options that may improve or reduce the cost.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If a client is looking to save money before the works have commenced I would suggest removing any rubbish or items that will be in the way and slow progress down. When quoting for a job these factor influence the price. If the job has clear access for materials and workers then usually this will result in a lower price

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a obligation free quote and this comes with any advise and information that can help you choose the correct materials and the options you have available.

Question 12

What makes your pricing competitive?

Accepted Answer

Genuine honest pricing based on a very good understanding of what is required and the most cost effective way to achieve it. Years of experience is how this is done.

Question 13

How do you normally charge for your service?

Accepted Answer

Generally jobs are quoted for with a fixed price. On some occasions an hourly rate is agreed upon when a job is tricky to quote and the client is happy to do so.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Anything to do with masonry and concrete but also have a lot of experience with other aspects of the building process. From co-ordinating other trades and assisting with the design process.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

QBCC Contractors Licence - 1306968 20 Years experience in all aspect of the Masonry building area. From small to large projects. Trained as an apprentice 20 years ago and experience through the projects completed.

Gold Coast Brick Construction

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