Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are a fully insured business and we provide a 6 year warranty on workmanship which goes hand in hand with being a proud master plumbers member.

Question 2

How did you decide to get into your line of work?

Accepted Answer

From a background of tradesmen becoming a plumber was always a likely scenario. After working at a plumbing merchant for a period of time after school I realised plumbing was far more than just unblocking toilets!!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

No one particular favourite client as we have numerous customers whom we have been working for, for many years. To see how their children have grown up so much in that period reminds us just how long we have been their plumber of choice

Question 4

What do you like most about your job?

Accepted Answer

dealing with repeat customers and helping them and their families out with all types of problems. Its rewarding to be recommended to others for providing an excellent service

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

what is included and what is not included. If they have the suitable equipment to resolve the issue at hand as not all plumbers have all the tools so its important that the client is aware who they are hiring and what equipment they have to support them.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

common questions clients ask include our professional opinion on if a particular appliance (ie HWS) is worth repairing or replacing. We call on our wealth of experience to ensure your money is best spent

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Experience, appreciation for the people we work with. An understanding of the importance of peoples time and money. Setup with the correct equipment ready to tackle the job

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Here at Dynamic we assure all of our clients of a professional, friendly and efficient service who always puts the customer first. We use all the latest technology to assure top quality work at a prompt rate. Try the team at Dynamic and you will not be disappointed.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

existing situation with plumbing / gas services ie if there has been previous issues, brand of HWS which is causing issues and likely preference should an appliance need replacement

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Preparing the work area to ensure the work space is clean and tidy is always helpful. Knowledge of where your water meter is located. To ensure water / gas can be turned off without delay always speeds up any job and reduces client costs

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For all customers whom contact Dynamic through One Flare please mention you seen our add on One Flare for a 10% discount on hourly rate charged.

Question 12

What makes your pricing competitive?

Accepted Answer

No Call out Fees and reasonable hourly rates added with top notch efficiency means we are always price competitive. Speak to us to confirm pricing via onsite quotations for larger jobs free of charge.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge on an hourly rate basis. With a minimum charge of 1 hour. after the first hour we charge by the quarter of the hour. No Call Out fees for any works from Monday - Friday 7am-5pm

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Hot Water, Blocked drains, Bathroom Renovations and general plumbing maintenance (ie burst pipe, toilets & taps) We supply and install all the top brands such as Rheem, Rinnai, Bosch, Methven, Caroma and Thermann. Backed up with the best suppliers Reece & Tradelink

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With a combined industry experience exceeding 30 years our team has seen it all. from the most basic to the more complex nothing is too tricky or too small for Dynamic. We are pround members of the Master Plumbers of WA so you can be assured when hiring us your hiring the best.

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