Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have public liability insurance, workers compensation insurance and many years experience. We guarantee our work from bad workmanship but can't control the elements or other people.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was sick of the politics and mindset of the big industry and wanted a job that was satisfying, mobile and challenging. This line of work provides me with hands on work that makes me think and allows me to use my creative side to fix the clients problems while still making money.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I don't really have a customer story but I do prefer a client who is easy to work with and pays on time, as any tradesman would.

Question 4

What do you like most about your job?

Accepted Answer

The freedom of the work is the best bit. Being my own boss and taking responsibility for the work and my employees. In the end its my head on the line so I get both the praises and the criticisms.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have a licence? this is always a good start. If a tradesman has a licence then usually they have risen through the ranks legally and abided by the state laws. Plus a client can check online for any past history or bad work done by them as there is a record.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Clients often ask me things like: I want to do this, but I don't know how or where to start? My answer is usually... well, lets organise a time and I'll meet you onsite to discuss it and give you a written quote. That way its all on paper and a good reference for both parties.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We will turn up when we say we will and let you know if we can't. Theres nothing worse than an unreliable and uncontactable tradesman and there are a lot around!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At ACLON Building we take pride in the prompt, friendly and professional service we provide. We will work with our clients to get the results they desire and the finish they are after.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The job address, a basic description of the work and any photos they can provide. Generally if its a lot of small jobs we will have to charge by the hour. Otherwise any measurements and a good description of the work they would like done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have a go themselves. Even if they want advice when we are there to quote and then have a go first will help. 2. Buy materials themselves. We will always have to charge a premium for sourcing materials for the job. 3.Have the site clean and clear of any furniture, cars parked in driveways etc. This makes it quicker and easier for us to do the work and generally if the site is clean and tidy we are happier!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As a Oneflare customer, I am willing to offer a 5% discount on the labour aspect of the invoice once the work is done... but only if the client mentions this offer.

Question 12

What makes your pricing competitive?

Accepted Answer

As a client, you will get what you pay for. I do guarantee that my attitude and friendly personality are all part of it. I am also willing to work with you - the client - so we are both happy!

Question 13

How do you normally charge for your service?

Accepted Answer

we quote for most work but work to an hourly rate if the job calls for it.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Currently specialising in building maintenance work or repair work. I have a lot of experience in renovations or extensions to existing dwellings as well.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

My experience consists of an apprenticeship in carpentry on new homes and renovations. A trade contract licence in carpentry since 2013 while completing building maintenance and building work. A Low Rise Builders licence since 2015.

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