Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured with 20,000,000 public liability, insured with Workcover also, and we always guarantee our work

Question 2

How did you decide to get into your line of work?

Accepted Answer

Back 30 years ago we were one of very few businesses that had stump grinders we did our research and learned that there was in fact a market out there for stump removal, then we branched out (pardon the pun) into tree removal, slashing, clearing and soil sales

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have too many to list really, there is always a lovely story to most of our jobs as we always take the time to talk to our customers and their needs for the finished product

Question 4

What do you like most about your job?

Accepted Answer

We like everything about our work that's why we are still in operation 30 years down the track.  We love dealing with new people usually on a daily basis. No job is too challenging

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers can ask anything they want and our receptionist will steer them in the right direction of who to speak to next.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most commonly asked questions are price related, whether or not we can access the job with our equipment, the answer is most always yes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in this industry for a very long time 30 years in fact, and we pride ourselves in the fact that we have still got some of the same customers still after all that time, due to being trustworthy and reliable.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are highly experienced in tree and stump removals, very professional and we always deliver a quality job, honest, reliable, full qualified and insured accordingly

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Firstly the urgency of the job, suburb, access to the job - for example if you can get a vehicle or equipment to the area of the job etc

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer can save money before we start the work by making sure that they have no obstacles to negotiate on around or near the work to be carried out.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer a 10% discount to oneflare customers if they give us the opportunity of quoting work for them, no matter how big or how small the job may be

Question 12

What makes your pricing competitive?

Accepted Answer

We have been in business for nearly 30 years, we have always been competitive, and given the market today you really have to be competitive to survive

Question 13

How do you normally charge for your service?

Accepted Answer

We quote onsite, and also we can give estimates over the phone or internet if the potential client emails us a photo of their specific requirements

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in difficult and hard to access areas, for example small courtyards or small backyards with narrow gate access.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All operators that work in our Company are fully qualified and trained in all aspects of works offered by us.

Compass Tree And Stump Removals Pty Ltd

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