Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We do have public and product insurance through Elliot Insurance Brokers.  We personally guarantee all of our work and provide a follow up service for all our decking projects for up to 1 year. We stay in contact with our clients so if an unexpected problem does occur, we are on hand to resolve it.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We like to create, to build. It's a really nice thought to know people all over Perth have something we've built or installed at their home. People have invited us into their homes to work our skill. We also love to solve problems & visualise a solution when clients sometimes can't see what we can.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We built a big composite deck for a couple with no family in Australia. They lost their only son to a brain tumour and were desperately sad. They had planned the deck before he died but put if off so when we did build it, they were very relieved and felt it was a tribute to their boy.

Question 4

What do you like most about your job?

Accepted Answer

We love seeing people's outdoor areas transform and we love what it means to the client. We built a balcony with a deck and patio for an elderly couple who had saved for over 2 years. When it was finished, they were over the moon. Their happiness with our project was priceless.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1) How long have you been doing your trade 2) Where can I see examples of your work 3) Can you guarantee your work 4) How do I contact you in a years time should I have a problem with my job 5) Can you provide me with a reference

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Because we offer a range of services, we get asked many different questions. The most common question is "when can you start?" and we say "how about next week?".  We also get asked about council procedures and because we have lodged hundreds of applications, we can help with all types of questions.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We've been in business in Perth since 1995. Our director started the company and its still going strong. We have many repeat clients and we deliver what we promise. Over 80% of our work is from referrals so we must be doing something right.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We deliver honest, reliable service. We know renovating or building is a stressful time so we offer friendly advice & help you to make the right decision with the right information. We are courteous towards your home & your neighbours when working at your home and always leave the site clean.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) Does the customer have a vague idea of what they want? 2) How serious are they about doing the project?  3) Have they considered the cost of their project (if it is a very big job)?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Engage in a quality tradesman to do the job right the first time with quality materials 2) Save for what you want. If your quote is just over budget but is from a good company and you feel comfortable with that tradesman, save. Its worth it in the end. 3) Don't go for the cheapest quote.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention this site when calling for a FREE quote and we'll take 10% off your quote price. We'll also offer a quality bottle of Western Australian wine to celebrate the completion of your decking, patio, veranda or ceiling lining.

Question 12

What makes your pricing competitive?

Accepted Answer

We never compromise with the quality of our material or our workmanship. We will do an excellent job and we can do this because we are finely skilled & dedicated to doing a great job. If you want quality, we are your team. We promise it but we don't compromise with our workmanship or your project

Question 13

How do you normally charge for your service?

Accepted Answer

We provide a comprehensive written quote including all the materials to be used. We like to deliver a personal service so we offer a fixed quotation. Every job is individual, unique and someone's personal project and we like to treat them as such.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in decking, both composite material and timber. We are also specialists in creating bull nose verandas, patios and in ceiling lining. Being carpenters, we can turn our hands to anything outdoors. You tell us what you'd like and we're sure we can do it.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our director is a qualified carpenter who has been hands on for over 20 years. Prior to this, he owned his own plumbing business in England. Our co-director has over 13 years of hospitality experience and 3 years local government experience which gives us the edge on knowledgable customer service.

Castlegate Home Improvements

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