Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is fully insured and all work is guaranteed or your money back. To date we have not had a client demand a refund. We also stand by our record of delivering on time every time.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I'm a natural salesperson and I enjoy dealing with people. I chose clothing & promotional merchandising because I love helping people grow their business by providing quality promotional products and creating company images.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favorite customer story is one that hear constantly from new clients. They say that they can't believe that we can deliver products within a few days when their previous supplier took several weeks.

Question 4

What do you like most about your job?

Accepted Answer

I'm a people person and I don't like letting people down. So when I make a promise to my customer I will do everything in my power to deliver the product or service to my customers specification.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Asking to see samples of previous work performed. Requesting guarantee for all products & services. Make sure you get a confirmed quote. Ask to sign off on all work before commencing. Ask for duration of work to be completed.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Some of the questions customers ask: Can we see a sample? Can we try clothing for sizing? Can we see decorating artwork before application? The answer to these questions is always YES.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been operating now for 15 years. During this time our business has continued to grow through word of mouth and referrals. That is because we provide our customers what they want and deliver at a very fast turnaround.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have been operating now for 15 years and have grown through word of mouth from our hundreds of satisfied customers. We have a an extensive product range and all work is guaranteed or your money back. We will do everything in our power to deliver the product or service to our customers satisfaction.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Please select the product from our extensive range from our online catalogue. Once you've made your selection supply product name, colour, size and quantity as well as artwork if decoration is required.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure you already have proper artwok for your Company Logo or decoration you require to be applied to product. Eg. Embroidery, Screen Printing, Pad Printing,etc.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer to all Oneflare customers a nil Embroidery setup fee to orders of 30 or more garments that require a Company Logo. This is a saving of $100.

Question 12

What makes your pricing competitive?

Accepted Answer

We find that we are very competitive in the market place because we are a relatively small company with low overheads. Our margins are relatively lower than our competitors.

Question 13

How do you normally charge for your service?

Accepted Answer

We can supply unbranded or branded products. If the product is to be branded we can decide which is the best application for the decoration depending on the product ie. Embroidery, Screen Printing, Pad Printing, etc.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in being a one stop shop in developing a Company Image. Supplying branded Uniform and Apparel and Promotional Merchandise to promote a business profile.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our business has been around for 15 years. During this time we have built a very professional and effective network of suppliers and manufacturers delivering high quality products. We believe we have the right product for every type of business.

Black Jack Merchandising Pty Ltd

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