Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

To be a registered builder to need to meet all licence and insurance requirements.  All work is normally guaranteed under the QBCC licencing structure.  Structural is 6 years and general maintenance is a further 6 months.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I enjoyed doing carpentry from a very young age so i guess it was natural progression

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

When i handed the keys to the client of the first house i built as a builder he cried and said "thanks for making my dreams come true". I chocked too.  This is why i do what i do.

Question 4

What do you like most about your job?

Accepted Answer

Making people happy by helping them achieve their goals.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed to do this work and do you have insurance. If they don't then show them the door. It would also be good to know that they actually do the kind of work you need done.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"When can you start?" is normally the most common question.  This generally depends on the supply of materials and labour depending on the type of job it is and also where abouts it is too.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The work we do is not just a job, its also something we care about.  My team and i are very skilled and professional in everything we do from start to finish of every contract.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

My team and i are not just in it for the money, we actually care about the work we do and love making our clients wishes come true.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What the job is, where is it, is there a plan, does it have engineering if required, are there any specifications, what is your budget, can i visit where the proposed job is and what am i including in my costings i.e bath, vanity etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Do your homework and be realistic on what the project requires. source fixtures and fittings especially tiles yourself by shopping around. Make sure they meet Australian standards. Don't try to cut corners by watching the block and think you can do it yourself cheaper.  You still need to meet Australian standards and building code requirements

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

we don't do special offers because we believe the quality and service we provide out weighs any small gimmicks that are used to such people in. We are a professional building company which has a lot of pride and care in what we do.

Question 12

What makes your pricing competitive?

Accepted Answer

Our price is competitive because we price and cover all aspects of the work required with no hidden extras. For example if we quote to do a bathroom reno, halfway through the job we won't turn around and ask you if you had organized an electrician because our quote didn't include one.  We don't play games like that! If anything, we go above and beyond what we have quoted to make sure the job runs smooth and we deliver what you requested.

Question 13

How do you normally charge for your service?

Accepted Answer

Generally the first meeting and quote is free. Then once we agree on a price a contract is drawn up with progress claims and time frame of work written into it so that we both know where we stand. Any variations will be costed then added to the overall contract price.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in performing full house renovations including all cabinet work made by ourselves not subcontractors.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a qualified builder with a low rise licence.  I am also a qualified carpenter, shopfitter and cabinet maker.

Bayside Building & Renovations

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