Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are an insured business and we guarantee our work.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, this is not required.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We have adopted a comprehensive COVID-19 policy and implement critical measures to ensure a safe and healthy workplace. Our team frequently uses masks and receives immunity vaccinations to protect both ourselves and our clients.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I began my journey as an electrician in 1984 through volunteer work, which sparked my passion for the trade. In 1985, I embarked on a five-year dual trade apprenticeship in rewinding, fitting and turning, and electrical instrumentation. After gaining seven years of industry experience, I successfully passed the entrance examination to become an electrical contractor.  Over the years, I have had the privilege of employing and training many professionals, leading to significant achievements for our company. Today, we proudly serve government, mining, defense, marine, oil and gas, commercial, and domestic markets, both in Australia and globally.  I love what I do, and I am deeply committed to our customers and team. While we may not always be perfect, we consistently strive to deliver exceptional service and customer satisfaction.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently assisted a residential client who had been struggling to find a competent electrical company. We resolved their issues, and they were very happy with our service. As part of our commitment to supporting seniors, we also provided them with a genuine 10% discount on the invoice. I love helping people and celebrating successes with our clients along the way.

Question 6

What do you like most about your job?

Accepted Answer

I enjoy being creative, leading our team, and helping clients find solutions. I also take great satisfaction in quoting, ordering, negotiating, and celebrating our collective achievements with our supply chain, team, and clients

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a service professional, customers should consider asking the following questions to ensure they choose the right provider:  Qualifications and Experience:  Are you licensed and insured? How long have you been in business? Can you provide references or examples of similar projects you've completed? Scope of Work:  What services do you offer, and what specialties do you have? Can you provide a detailed estimate or quote for the project? What is included in your service, and are there any additional fees? Timeline and Availability:  What is your availability to start and complete the project? How long do you estimate the project will take? Do you have other projects ongoing that may affect the timeline? Communication and Process:  How do you prefer to communicate during the project? Who will be the primary point of contact, and how often will updates be provided? What is your process for handling changes or unexpected challenges? Guarantees and Warranties:  Do you offer any guarantees or warranties for your work? What happens if there are issues or defects after the project is completed? Safety and Compliance:  What safety measures do you implement on-site? Are you compliant with local building codes and regulations? Payment and Contracts:  What are your payment terms and methods accepted? Can you provide a written contract outlining the scope of work, costs, and timelines? By asking these questions, customers can make a more informed decision and ensure they hire a qualified and reputable service professional for their needs.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We don't charge a call-out fee. Our service fee covers up to 1.5 hours of work and travel to your site, billed at a flat rate of $250. We aim to deliver quality outcomes efficiently. We offer quotations with a 5-day lead time for appointments and provide confirmed budgets before starting any work.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Established in 1991, we pride ourselves on being a reliable, safe, and specialist service provider. As owner-operators, we are deeply committed to our local community, ensuring personalised attention and superior quality in every project.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Hire us for reliable, safe, specialist service since 1991, with local dedication and owner-operated commitment for superior outcomes.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, it's essential to know: Scope of work Specific requirements or preferences Timeline and deadlines Budget constraints Any site or access issues

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money before work begins by: Clear Communication: Clearly outline their needs and expectations to avoid misunderstandings or changes later. Preparation: Ensure the work area is accessible, clutter-free, and ready for the service provider to begin work promptly. Comparative Quotes: Obtain and compare quotes from multiple providers to ensure competitive pricing and value for money.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we offer a special senior discount of 10% for customers that use onflare.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to our efficient processes, fair rates, and commitment to delivering high-quality service and customer satisfaction.

Question 15

How do you normally charge for your service?

Accepted Answer

We typically charge per hour, plus materials with a margin. Additionally, we offer quoting and can bill progress claims as needed.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialize in several key areas of the industry:  Industrial and mining electrical work Custom switchboard manufacturing Instrumentation services Power upgrades Reliable breakdown services

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Personally, I bring 40 years of experience to ensure quality and expertise in every project.

Auriemma Electrical Services

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Browse electrician experts by suburb

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Need an expert?

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About Oneflare

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Auriemma Electrical Services