Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with contract works and workers compensation.  All works over $20,000 are insured with Home indemnity insurance and we have $20 million public liability cover due to our previous and current governmental commercial jobs

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I had one customer who laughed and said the house looked like a million dollars and then looked crestfallen as he realised it needed to look more like two to be at its true value

Question 3

What do you like most about your job?

Accepted Answer

The variety and the people I encounter as we work around Perth. It is multi-cultural and exciting and I enjoy the happiness of my customers when they achieve their finished product and move into their new home

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What have you done that is similar? How would you do the works and can you email me all the information so I have a written version of what we have agreed upon.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost.  This is all down to the finishes, hence the need to fully scope the works before getting prices to build. If I can use a car analogy. A Porsche takes longer to make and costs more compared to a Hyundai but is in essence the same size and does the same thing.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We do a good job and are excellent communicators so all clients are fully aware of price and timeframe throughout the works

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

If you want a job done once and done well. With excellent planning and trades we supply an efficient service which is done to budget, timeframe and exceeds our clients expectations.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A set of plans are the most beneficial item to provide a quote. If a full drawing is provided with all materials identified then any quotes the client sources will be working from a an equal position rather than a guestimate.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Full design the work - including choosing all fittings, tiles, materials etc Have a good idea of what your overall budget will be  Allow monies for council fees and consultants fees as these are invariably required for all structural work.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free initial quote and consultation for all jobs to identify works required. We also provide a complimentary design service for small jobs if we are chosen to build the project.

Question 11

What makes your pricing competitive?

Accepted Answer

We draw up a full scope of works and this forms the price. Many trades/builders will give you a price but only include a vague scope for the work, giving them the advantage of cutting corners or simply not doing parts of the work that the client was assuming had been included in the original price.

Question 12

How do you normally charge for your service?

Accepted Answer

Fully quoted and detailed specification and scope of works so that client, builder and trades all understand what is required from the job - a 3D model is produced to confirm to all concerned what the finished concept is to look like so all understand the general overview of the works

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Well versed in renovation works and what this entails. Don't get caught with cheap and shoddy workmanship because the trades are inexperienced and do not understand the detail that is required to realise a well built renovation/extension.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully registered builder, with qualified trades and an in house architect who can modify or draw up plans to suit most situations

Artemis Building Group

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