Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Zip Clean Pty Ltd is fully insured company with 1.5million Public Liability cover.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Customer staying in a 3b/r single story dwelling for more than 6years and ready to put on market for sale.   We were hired in short notice to clean throughout from in to out. The customer paid in advance before the job was done. They are worried the job is not being done professionally/ within expectation or we would leave without doing the job. As they are not able to return after job being done and only the day after.  When they inspect the job a day after, they were shocked with the result and sending us a message for the gratitude and sold the property at a faster rate than they expect and at a much higher price they expect.  We have got several customer referrals from them.

Question 3

What do you like most about your job?

Accepted Answer

We like to hear customer telling us that they did not expect the property to be that cleaned. Which throughout our business adventure, we have had 70% of the customer telling us that. (balance of the percentage is either their property is already very clean, old or they have not maintained very well.)

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

- All our staff is police checked.  - We accepting payment and make sure job is done appropriately and professionally - We listen to customer request and meet the job requirement

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

From regular cleaning - office cleaning -move out/ vacate clean- pre-sale cleaning, Zip Clean have assists numerous customer to assists them in their cleaning stress.   Zip Clean have cleaned in excess of or taking care of: - - 800 properties for vacate cleaning. - 30 regular home cleaning - 20 office cleaning - 50 pre sale cleaning (for advertising or photo shooting purposes)  With strong commitment that we have and understand customers need. Zip Clean will definitely will not disappoint you.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- Size of property (eg: number of bedrooms, living, dining, study) - Floor material (timber floorboard, carpet, tiles etc) - Number of storeys of the property - Optional task might required (eg: balcony cleaning, external window cleaning, outdoor sweeping etc) - Condition of the property (new, old, mild, bad)

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By booking in advance of 1 month period and have a well maintained property, we are able to provide a competitive price for your job.

Question 8

What makes your pricing competitive?

Accepted Answer

We provide lump sum price in accordance to type of job and extensiveness of labour required. We do not provide a standard price for all job, as some jobs required less labour intensive hence lower price.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

- Bond Clean/ Vacate Clean - Office Cleaning - Regular home cleaning - Carpet Steam Cleaning - Pre-Sale Cleaning/ Showroom/ photography shooting preparation clean - Property Caretaking/ Body Corporate - Upholstery Cleaning - Builder's Clean

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Completed more than 2,000+ property vacate clean to date. We`re definitely the professional company that know what to deliver for end of lease/ vacate clean.  Managing more than 10+ offices accross Melbourne at average services period of more than 2years reflects the consistency that we can deliver.

Zip Clean Pty Ltd

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