Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we got insurance from qbe and we definitely guarantee our work .Any job not suitable for zerodot we don't quote them. We make sure all our customers and happy and remember zerodot again for any more services .

Question 2

How did you decide to get into your line of work?

Accepted Answer

When I first started job I started as a cleaner .Then I keep on enjoying what I am doing .I always used to do the job told to me and I never got complained as I never missed anything when cleaning.Then I thought I might be good at it so I decided to learn all sectors of cleaning and finally I reach to a stage where I can open my own company and teach to my staff what I have learned and how to make customers satisfied

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes we had a customer who wanted her house to be cleaned she hired other cleaning companies and paid a lot but didn't get good results so when she find us on internet she explain us the situation and she called us , she was surprised with the service provided by us according to the price of the service .She was so happy .This is the moment when zerodot gets happy when they make customers satisfied and give a smile on their face .

Question 4

What do you like most about your job?

Accepted Answer

The moment when customers are 100% satisfied with our service and always wish the same from us .Not only that it makes us happy when we can make a dirty place turned to a cleaned and hygienic area. We enjoy this  job because to maintain cleanliness of any domestic or commercial area  we put all of our efforts to do the best job .

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you trained ? Are you experienced ? Do you provided chemicals and equipment's? Have you got insurance ? Can you beat other cleaning service providers quote? Can u provide service on the day and time I want?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customer ask how much is your rate per hour and how is your service .We tell them we refund money if they aren't satisfied with our job and we try to do the job under customers budget unless we cant  come up with our staff expenses then only we say no .

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We been in this field since 7 years and we haven't got any complain or any people saying our job is bad .All companies says this but zerodot means it . We got the best staff who are trustworthy as they take their job not as a source or income but as a source or pride as well.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We guarantee the best service and beat any other provider by 5% .Not only that we also provide all equipments and chemical products with no extra charge on top .There is a lot to save through zerodot .

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

zerodot should know the definite requirements of the customers .The cleaning needs should be explained in a fair way so that when cleaners go depending on the email provided it shouldn't be different .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

First customer save time by choosing zerodot either for commercial or domestic .They get the best service guaranteed at low cost .They don't have to provide any chemical products or equipment's used for cleaning their business or home .

Question 11

What makes your pricing competitive?

Accepted Answer

We beat any cleaning service provider by 5% .You can get the least quote from any company and zerodot will beat the least by 5% guaranteed .We never charge our customers more than what they should pay .We do fair in business with customers.

Question 12

How do you normally charge for your service?

Accepted Answer

Depending on the needs of customer if its a job less then 2 hours we charge a fix price but if its more than 2 hours we charge per hour .All equipment's and cleaning products are added in the charge .The customer don't have to pay anymore extra .

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

bar , clubs ,pubs ,restaurants , cafes , motels , hotels , apartments common area, bond , domestic , movie theatre ,big small office , medical facilities , fitness centre , conference centre , dealer car washing, and many more please contact zerodot if yours isn't one of them.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our staff are well trained about the chemical products and equipment's .They have been given good knowledge on occupational health and safety procedures .They are been taken to the cleaning site and trained for  week with other professional cleaners to make them as good as the customer demand .

Zerodot Commercial and Domestic Cleaning Service Pty Ltd

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