Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured with Professional indemnity, public liability, workers compensation and general vehicle, equipment and office/warehouse insurance. We guarantee our work and stand behind our products and service.

Question 2

How did you decide to get into your line of work?

Accepted Answer

All our staff have built a career in IT and technical services. We have an honest passion for technology and get a thrill our of getting the most from this technology for our clients and businesses.

Question 3

What do you like most about your job?

Accepted Answer

We all most like seeing how a technology solution can solve problems for our clients and either make them or save them money in the process. We love positive feedback and also love hearing successful prosecution stories as a direct result of our high definition CCTV installs.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We get a wide variety of IT support and CCTV questions. On the CCTV side we often get asked what the difference is between analogue and IP CCTV.. To this end we wrote an article on our website to explain this better - http://www.zenien.com.au/ip-cctv-the-real-difference/

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are not just a one-man backyard setup, we have a team of people who can all help with your issues. We have a well provisioned office and warehouse and focus on brilliant customer service, quality work and aim to do whatever is best for you, the client. Honesty, integrity and service before profit.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are a professional and experienced IT company who specialise in high end corporate environments. We are not some one man, work from home service, we have 5 highly skilled and qualified IT professionals. We also have brilliant skills and experience with IP CCTV installations, data cabling, project management and offer a variety of other corporate services. That said, we are still happy to hear from non-corporate clients, we know you will be impressed with the service.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Depending on if the job is an IT quote of a CCTV quote depends dramatically as to what information we require. Generally for IT quotes we need to know what the problem (if any) is and as much detail about what has been happening so we can accurately understand what might be wrong so we know what will be  required (eg: time required, parts etc)

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

a) Gather and present as much information about what has happen, why you need our services and what you want to achieve b) Take note of any related problems or experiences and let us know c) Consider the option of using our remote support option to save money

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer free callout within 5kms of the Canning Vale area as well as free network assessments and IT health reports for new clients. We also offer demonstration CCTV cameras where applicable.

Question 10

What makes your pricing competitive?

Accepted Answer

We do not claim to be the the most price competitive service out there. Our focus is on the quality, experience and customer service you will receive.. You will save money in the long run because whilst a less experienced company might be cheaper per hour, they will take significantly more time to complete the task. Quality and service is worth the extra investment.

Question 11

How do you normally charge for your service?

Accepted Answer

In most cases the client is invoiced on a monthly basis or for one-off jobs we accept other forms of payment such as paypal, cash, cheque and direct deposit. It should be noted that we offer discounts for upfront or cash payment.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have two divisions of specialisation 1) Is on the IT support and IT Services section, including such things as software/hardware sales 2) Is that of the design, supply, installation and support of advanced IP CCTV systems

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Zenien staff have a range of qualifications from Microsoft MCPs, Exchange certifications and other professional qualifications to other items such as security licenses, open cabling licenses and similar skills and experience

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