Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes ,"Xxtreme Cleaning Tamworth" is fully covered by our GIO Public Liabilities Insurance, We are also Licensed "Asbestos Revivalists". Our Staff are limited to some duties however this would be made clear at time of quotaion.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Laugh out Load, I'm Just OCD every job is a new challenge

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Every Time I show our customers the end result and see them, not only happy, surprised, but most often thank full for a truly honest approach to customer satisfaction.

Question 4

What do you like most about your job?

Accepted Answer

Being told I wont get it clean.....................................................................................................................................................................................................................................................

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you provide a complete service like Xxtreme Cleaning Tamworth, Full interior cleaning, building pressure clean, lawn/garden service, garage pressure cleaning, take all the rubbish away, give you the best possible prices guide and full break down of services provided? we can and do more.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our first question is usually how much does it cost too? Every job is different so we ask a lot of questions including when and where, the more customer knowledge we get at the first point of call is crucial for what the customer is wanting.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our services along with team members all have Current Work and Safety practices in place,  Current Crimtac police security checks, and ongoing training in work place safety, we also have certain measures in place to prevent damage to any property.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We keep our customers fully aware before, during, and after, no hidden fees or charges just honest results with competitive pricing.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to prepare for your work to be done, as we are a high labour service/industry it's best if we can dedicate ourselves to best manage our service to all of our customers, sometimes this means first in best

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Discuss your expectations openly, honestly. It's best to be organised Please always give feedback..........................................................................

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are warming up lounge-rooms for winter, call during June/July for our great "Rug Away Service". We come to your door or office collect your rug/s, take them away and return the "Next Day" Dry, Clean, Sanitised with a 6 month health Gaurd, All this For only $40, if you have more than 1 then 2 for $60

Question 12

What makes your pricing competitive?

Accepted Answer

We are truly local to Tamworth therefor no company fees or hidden costs. We have calculated our cost for each type of cleaning process, there we have been able to be very guided by being efficient, reliable, and honest with all up front cost.

Question 13

How do you normally charge for your service?

Accepted Answer

No Obligation Quotation, some work needs to be quoted via an on-site inspection and scope of work to be carried out...................................................................

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All surface cleaning from fine fabrics, carpets, home/building interior surfaces, End of lease cleaning.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has certification/training assessments in Inspection Cleaning And Restoration, National Asthma Council Australia "Sensitive Choice",  Carpet Technicians two year training program in Carpet and other fibres, Upholstery, and Fine Rugs. Above all we have a fine eye to detail in any scope of work completed.

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