Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We supply new kitchens and our approved tradesmen do the work on site. In order to keep costs very low and our prices unbeatable, we get our clients to pay each tradesman directly. We offer a 25 year guarantee on our kitchens and a lifetime guarantee on hinges and drawer runners

Question 2

How did you decide to get into your line of work?

Accepted Answer

After working for others for years and seeing the lack of customer service they provided I was determined that I could do it better. The business model is simple. Give clients the best quality kitchens at the lowest prices and back it up with good customer service

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We did a kitchen for a client in Knoxfield who were struggling to sell their home. The client spent a little bit more money than they originally hoped for but we assured them that they would actually make money on the kitchen spend. They ended up selling the house for a record price in the Knoxfield

Question 4

What do you like most about your job?

Accepted Answer

We are passionate about kitchen designs and appreciate that we will be leaving our thumb print on someones home for many years to come. We love meeting new clients and helping them get complete satisfaction from us not only on price but also on our service and the quality of our kitchens

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the quote detailed? Is the price competitive? Can I see what my new kitchen is going to look like before you start? Are all the trade costs included in the quote?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do we know you offer the best prices? We encourage everyone to get at least one other price so that we can prove how good our prices are once we have completed our in-home kitchen design service.  Do we do other rooms outside of the kitchen? We can do laundries, walk in pantries and studies

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are the only kitchen company who can have your new kitchen up and running in 1 week. This means that we have to be super organised and work on very strict timeframes on site. We even put the start date and completion dates on our contracts before we start

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide kitchens that are taller & deeper than other kitchen suppliers as a standard without being an extra cost to the client. Our kitchens are locally custom made to suit everyone's tastes and budgets.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How soon would you like to get your new kitchen What sort of budget do you have for your kitchen renovation project Do you want a new kitchen in the same space as the old kitchen We would prefer to inspect the premises before we commence anything

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The client could do the kitchen removal themselves. The client could research which bench tops are the most cost effective and best suited to their needs The client could have the new kitchen services such as water, gas and electrical supply in the exact same position as the old kitchen

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Currently we are running a 40% off kitchens campaign. Whatever we draw on our kitchen design program, it automatically calculates the cost of the kitchen as we are drawing it. So when we apply the 40% off to the computer prices then you can see it is a genuine offer for your buisness

Question 12

What makes your pricing competitive?

Accepted Answer

We have very few overheads and we can afford to lower our margins. We have negotiated very hard on the prices we pay for our kitchens. With our volume of work we are able to get special pricing from our suppliers. We know what others in the market place charge and so we aim to beat their price

Question 13

How do you normally charge for your service?

Accepted Answer

We offer a free quote and kitchen design service for people who are looking at getting a brand new kitchen. We will contact you prior to confirm what your requirements and if we are able to help you

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We only do complete kitchen renovations. We are the only kitchen company who can remove your old kitchen and have your new kitchen up and running in 1 week.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have designers who have over 25 years of experience creating award winning kitchens that meet our clients expectations and they also have the ability to create kitchens that are cost effective as well.

Xtone Interiors

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