Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We do not guarantee work, however we work with clients to understand the scope of work and business objectives before we get started. Alignment is very important to us to ensure all parties are on the same page when it comes to managing expectations.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We worked with several clients who had specific digital needs but lacked internal teams/ skills to manage workloads. This alongside a gap in the marketing for agencies that serviced smaller businesses allowed us to develop enterprise level solutions that adapted to a variety of business needs.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have worked with several clients who have initially approached us for a single service, but over the years have slowly realised our capability to help with multiple areas. We are experts in the trade, but we are not bound by a single channel. Creativity is what drives us forward.

Question 4

What do you like most about your job?

Accepted Answer

Digital is a fascinating space to work in, as the landscape adjusts every 6-12 months. Whether it's updates from Google, Facebook or website platforms such as WordPress etc, digital really keeps you on your toes. it's never a boring time to work with digital, and staying updated is vital to success.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask for references and insight into capability that demonstrates skill. This can be either in conversation or through definite examples shared. Many agencies do also off-shore their work and operate as glorified account managers, so ask who is doing the work and what the scope of work includes.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Many people who contact us have a specific goal in mind, so we work with clients to find solutions that deliver on business objectives and establish foundations to develop from. Questions range from marketing, website development, design and automation. It's best to speak to us so we can learn more

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Not only have we grown our careers within digital, but we remain up to date on the latest features and trends to give competitors the advantage. Our knowledge stems beyond just marketing and website design/ production, and many of our clients trust us for business development and guidance as well.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We’re un-traditionally refined and challenge digital marketing standards with a multi-faceted approach to marketing. In fact, all of our marketing experts are skilled in multiple areas of marketing strategy development including search engine marketing, social media, SEO and more.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Come prepared with a budget in mind for what you are looking to achieve. It's also important to have an objective and business goal that you're looking to accomplish. Our experts are here to help you on this journey, so it's best to get a conversation started and go from there.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1: Identify what your business objectives are and what returns you would like to see. (Conversions, ROI etc) 2: Come prepared with a budget in mind, not a channel. We specialise in retro-fitting budgets to areas where performance opportunities exist rather than chasing competitors. 3: Be open minded

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free 30 minute digital consultation and free marketing automation demo for users to engage with and trial. As our services span a range of products and channels, it's best to speak to someone first to identify how we can help drive your business objectives forward.

Question 12

What makes your pricing competitive?

Accepted Answer

We're transparent in how we work, and consider our clients partners that span long-term relationships. Because we're adaptive in how we work, we can have conversations that associate with marketing collateral and everything in-between. Most importantly, we're real and not afraid to say "No".

Question 13

How do you normally charge for your service?

Accepted Answer

We have retainer fee's that we operate with however there is some flexibility. It's best to reach out to us on 1300 660 285 and speak to one of our digital marketing experts to get a conversation started.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are a full service agency, meaning that we can handle anything from software development, website production/ design all the way through to digital marketing strategy development. Most importantly, we don't cookie cutter our approach, providing you with a unique offering aimed at business growth

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our experts have been doing this for over 19 years now, with many working in the digital space before Google was even a thing! We've passed the exams, developed insights & knowledge and understand how quickly users and the digital landscape can adapt. Most importantly, we're transparent.

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