Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we proudly offer a guarantee on our work.  As your trusted local software developer in Adelaide and Sydney, we are committed to delivering high-quality technology solutions that meet your business goals—whether it's CRM, ERP, AI, website development, or custom software. Our guarantee means that if our solution does not deliver the promised improvements in efficiency, cost-cutting, or productivity, we offer a money-back guarantee. This ensures that you can trust in the value of our services with complete confidence.  For more information on how we can assist your business and provide guaranteed results, visit Wistec.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

As your trusted local software technology provider, we believe it’s time to move beyond the challenges of COVID-19 and embrace it as an opportunity for growth. Just like technology, which should be seen as a tool for solving problems, we are here to help your business thrive. At Wistec, we offer technology solutions designed to meet your business needs, from cost reduction to improving efficiency and increasing sales.  Our comprehensive services include:  Website development Full-scale eCommerce solutions CRM and ERP systems SEO and SEM strategies Fully customized software solutions tailored to your business  At Wistec, we bring you the future of business through innovative technology.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At Wistec, we’ve adapted to the evolving needs brought about by COVID-19 with innovative technology solutions that ensure business continuity and growth. While the pandemic has reshaped how businesses operate, we believe in embracing technology to overcome these challenges.  Our COVID-19 measures focus on delivering remote-friendly services, ensuring our clients can continue operating efficiently, whether from home or the office. We provide:  CRM systems in Sydney and Adelaide to help businesses maintain strong customer relationships while managing teams remotely.  ERP solutions in Sydney and Adelaide that streamline operations, improve efficiency, and reduce manual errors in a socially distanced work environment.  Comprehensive website development services in Sydney and Adelaide, including fullscale eCommerce solutions to keep your business connected to customers, no matter the location.   Additionally, our services are designed to improve online presence and increase visibility through SEO and SEM strategies, driving traffic and sales in an increasingly digital market.  We’re here to help your business not just survive but thrive with the right technology, whether you need a CRM in Sydney, ERP in Adelaide, or a website in Sydney or Adelaide.

Question 4

How did you decide to get into your line of work?

Accepted Answer

The aspect of my job I enjoy most is knowing that, as a trusted local software development company in Sydney and Adelaide, we truly understand our clients' needs. It’s incredibly rewarding to be able to transform their unique challenges into tailored technological solutions. Whether it's developing a simple website, a full eCommerce platform, CRM, ERP systems, app development, or customized software, we deliver technology that helps our clients achieve their goals—whether it's reducing costs, improving efficiency, or boosting productivity. Seeing these solutions come to life and knowing we've made a tangible difference in their business is the most satisfying part of my role.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

At Wistec, as the trusted local software developer company in Adelaide and Sydney who believes in solution through technology, we would like to share an example. An example of how Odoo helped a national accounting firm to increase productivity and sales is through its ability to integrate various systems into one seamless platform. Previously, the firm used M-Files, an excellent document management software, but they also relied on separate tools for managing different aspects, such as engagement letters, admin functions, and accounting.  By implementing Odoo ERP, and through detailed Python programming to customize software codes, we were able to transform these multiple systems into one unified platform. This consolidation reduced the need for multiple software subscriptions and manual data entry across systems, leading to significant cost-cutting.  Additionally, this integration allowed the firm to reallocate resources. For example, one full-time admin, who was previously occupied with repetitive tasks, was able to take on more value-added functions, such as strategic business support, improving overall efficiency. As a result, the company has seen improvements in productivity, freeing up time for sales-focused activities, leading to a boost in revenue.  This transformation highlights how Odoo ERP can help businesses streamline operations and shift resources to higher-value tasks, driving both efficiency and growth.

Question 6

What do you like most about your job?

Accepted Answer

What I like most about my job is the ability to help businesses unlock their full potential through technology. As a trusted local software developer in Sydney and Adelaide, I take great pride in understanding each client's unique needs and challenges. The satisfaction comes from transforming those needs into practical, customized technological solutions—whether it's a simple website, a full eCommerce platform, CRM, ERP, app development, or specialized software.  Seeing the direct impact that our solutions have, such as reducing costs, improving efficiency, and boosting productivity, is incredibly rewarding. I love being part of a process that not only solves problems but also drives growth and innovation for our clients. That’s what keeps me motivated every day.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring the right service professional, it’s essential to look beyond price and focus on deliverability. For example, when a business asks for a website design and the first question is, "How much?" I would encourage them to instead explore what they really need from their website. Is it simply a URL on a business card, where visitor traffic and impressions aren’t critical? Or is it a platform designed to attract customers and drive traffic?  If the goal is to grow the business through increased traffic, the next key question is: What value does your business want to present to your customers? Do you want to portray your business as top-tier in quality, or are you aiming for a more standard, accessible image? Understanding this helps align the website design with the business’s strategic goals.  After clarifying these needs, the most important question to ask is: Can the service provider truly understand your vision and translate that into a functional, effective solution? The right professional will demonstrate the ability to understand your business’s goals and leverage technology to move your company forward, rather than just providing a product without consideration of your growth or customer engagement strategy.  Focusing on these aspects ensures that you're partnering with someone who can help your business grow, rather than just delivering a product.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How much will this project cost?  Answer: Rather than focusing solely on cost, we take the time to understand your business needs and goals. As part of the national accounting firm EndureGo Tax, with offices in Sydney, Perth, and Adelaide, our approach goes beyond just delivering a product—we provide value driven solutions. Our CEO, John Cheng, is an FCPA accountant with vast experience in senior business and financial analyst roles in global conglomerates like Bank of China Australia, Qudos Bank, EFIC, and Santos. With his expertise, we ensure the solution aligns with your goals, whether it's cost cutting, efficiency improvement, or productivity increase.  2. How long will it take to complete the project?  Answer: The timeline depends on the complexity of your requirements. Our team, led by John Cheng, works directly with you to ensure we fully understand your business needs, which allows us to provide a realistic timeframe. With John's strong business acumen and technological insight, we focus on delivering high quality solutions in a timely manner.  3. Can you show me examples of similar work you've done?  Answer: Certainly! As part of EndureGo Tax, we have a deep understanding of the intersection between technology and business needs. We’ve implemented various solutions, from websites and eCommerce platforms to custom CRM and ERP systems, tailored to meet the unique demands of businesses across industries. Our projects focus on streamlining operations, improving efficiency, and driving growth.  4. How will your solution help my business grow?  Answer: At Wistec, we provide technology that addresses your business's unique needs. With John Cheng's extensive background as a financial and business analyst, combined with our technology expertise, we focus on solutions that reduce costs, enhance efficiency, and increase productivity. Whether it’s a website designed to attract more traffic or a CRM/ERP system that optimizes operations, we ensure our solutions are aligned with your business goals for longterm growth.  5. What kind of support do you offer after the project is completed?  Answer: We offer ongoing support and maintenance to ensure your technology continues to serve your business effectively. Our solutions are built with sustainability in mind, and John Cheng's experience in global conglomerates ensures we can adapt as your business grows. Whether you need updates, technical support, or further customization, we are here to assist long term.  6. How do you ensure the solution meets my specific business needs?  Answer: Our process begins by working closely with you to deeply understand your business, its challenges, and objectives. John Cheng, with his vast experience in senior roles, personally oversees the development of solutions to ensure they align with your goals, from cost cutting to boosting efficiency and productivity. His expertise ensures that we translate your business needs into a technology solution that delivers measurable value.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our team of highly experienced software developers, with over 24 years of combined industry expertise in full-stack development, mobile apps, customized software, ERP, CRM, SEO, SEM, website development, and full eCommerce solutions, works closely with you to understand your unique business needs. Combined with the strategic leadership of our CEO, John Cheng, a highly experienced FCPA accountant with senior roles in global conglomerates such as Bank of China Australia, Qudos Bank, EFIC, and Santos, we ensure that our technological solutions are perfectly aligned with your goals. Whether it's cost reduction, efficiency improvement, or productivity enhancement, our team's deep knowledge and John's business insight guarantee that we provide the right solutions to drive your business forward.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

The answer is simple: we pride ourselves on delivering solutions through technology. Whether it’s a website, full eCommerce platform, CRM, ERP, customized software, artificial intelligence, SEO, or SEM, we take the time to thoroughly understand your business needs and craft a solution that meets those needs—whether it’s cost-cutting, improving efficiency, or driving productivity.  What sets us apart is our commitment to guaranteed results. If our solution does not help your business improve efficiency or reduce costs as promised, we stand behind our work and offer a money-back guarantee. This ensures you have complete confidence that you’re getting real value from our services, and we’re here to support your business growth every step of the way.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we need to understand several important factors to deliver a solution that aligns with your business goals, especially when it comes to cost-cutting and improving efficiency. Here's what we typically assess:  Project Scope: What specific services are you looking for? We offer a full range of solutions, including CRM in Adelaide and CRM in Sydney, ERP systems in Sydney and ERP systems in Adelaide, website development in Sydney and website development in Adelaide, as well as mobile apps and customized software. Understanding your project scope allows us to tailor the right solution for your business.  Business Goals: Are you focused on cutting costs, improving efficiency, or driving productivity? We’ll help quantify these goals. For example, if your aim is to reduce operational costs by 20%, our solutions—such as implementing a customized ERP system—can automate processes and streamline workflows to achieve that target. With a tailored CRM, we can increase efficiency in managing customer data, saving up to 30% of time spent on administrative tasks.  Key Performance Indicators (KPIs): We’ll work with you to quantify the efficiency improvements. For example, through custom software or mobile app development, we can help reduce human error by 25% or improve response time to customer inquiries, driving more sales and higher satisfaction.  Features and Functionality: Whether you need a website, ERP, or CRM, we’ll explore the specific features you require. For example, an eCommerce website in Sydney or Adelaide might require features like inventory management, while a CRM system could include automated customer follow-ups to enhance engagement.  Timeline: It’s essential to know your project timeline so we can align our development process to deliver on time without compromising quality.  Budget: Understanding your budget allows us to offer the most cost-effective solution, balancing features and investment.  By gathering this information, we provide a precise and tailored quote. For more on how Wistec, a trusted local software developer in Adelaide and Sydney, can help with CRM, ERP, website development, mobile apps, and customized software to meet your business goals, visit Wistec.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are three tips on how a customer can save money before we start work:  Clearly Define Your Project Scope and Goals: Before we begin, take the time to clearly define what you want to achieve with your project. Whether it’s a CRM in Adelaide or Sydney, an ERP system, or a website development project, knowing exactly what you need helps avoid unnecessary features or scope creep, which can drive up costs. Focusing on core functionalities that align with your business goals—like cost-cutting or efficiency improvements—ensures that we develop a solution tailored to your needs without extra expenses.  Prepare Your Content and Requirements in Advance: One way to save money is by preparing any content or requirements upfront. For example, if you need a website in Sydney or Adelaide, gathering all the necessary content (like text, images, or product details for eCommerce) beforehand can reduce the time and cost involved in the development phase. Similarly, if you’re looking for a customized software or mobile app, having clear business processes documented will help streamline the design and implementation.  Opt for Scalable Solutions: Start with a solution that can grow with your business rather than building everything at once. For example, with CRM or ERP systems in Sydney or Adelaide, you can begin with essential features and add more as your business expands. This not only helps you manage initial costs but also ensures that you’re not paying for features you may not need right away.  By following these tips, you’ll ensure that your project stays cost-effective and delivers the best return on investment. If you'd like to learn more about how Wistec can help with affordable and scalable solutions in CRM, ERP, website development, or customized software, visit Wistec.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we are excited to offer a special promotion exclusively for Oneflare customers! At Wistec, we understand the importance of finding the right technology solutions for your business, and we're offering a 10% discount on all our services, including:  CRM systems in Sydney and Adelaide ERP solutions in Sydney and Adelaide Website development in Sydney and Adelaide Full eCommerce platforms Custom software development Mobile apps SEO and SEM services This offer is available for a limited time and is designed to help businesses improve efficiency, cut costs, and boost productivity. Whether you're looking for a simple website or a full-scale customized solution, Wistec, as your trusted local software developer in Sydney and Adelaide, is here to help.  Contact us today to learn more and take advantage of this exclusive offer. Visit Wistec for more details.

Question 14

What makes your pricing competitive?

Accepted Answer

What makes Wistec's pricing competitive is our focus on delivering value-driven solutions that are tailored to meet your business needs, without unnecessary costs. Here’s why our pricing stands out:  Tailored Solutions: We don't believe in a one-size-fits-all approach. Our solutions—whether it's CRM in Sydney or Adelaide, ERP systems, custom software, or website development—are designed specifically to align with your business goals. By providing exactly what you need, we ensure you're not paying for features or services that don't add value to your business.  Cost-Effective Integration: Our expertise in integrating various technologies, such as CRM, ERP, and AI, allows us to streamline your operations, reducing redundancy and cutting operational costs. This means you save money not just upfront but over the long term through improved efficiency and productivity.  Transparent Pricing: We offer clear, transparent pricing models, including fixed price, hourly rates, and retainer agreements, so you can choose what works best for your project and budget. There are no hidden fees—everything is laid out clearly in the initial quote.  Guaranteed Results: Our guaranteed results approach sets us apart. If our solution doesn't help your business achieve the promised improvements in cost-cutting, efficiency, or productivity, we offer a money-back guarantee. This ensures you're always getting the most value from your investment.  With over 24 years of combined experience in CRM, ERP, AI, website development, and custom software, Wistec delivers high-quality solutions at competitive prices that drive measurable business results.  For more information or to get a tailored quote, visit Wistec.

Question 15

How do you normally charge for your service?

Accepted Answer

At Wistec, we offer flexible pricing models to suit the specific needs of your business and the scope of your project. Here's how we typically charge for our services:  Fixed Price Projects: For clearly defined projects, such as website development, CRM implementation in Sydney or Adelaide, or custom software solutions, we provide a fixed price based on the agreed-upon scope and deliverables. This option gives you a clear understanding of the total cost upfront.  Hourly Rate: For more complex or evolving projects, such as AI integration, ERP customization, or ongoing SEO and SEM services, we offer an hourly rate. This model works best when the project requirements may change or involve iterative development.  Retainer Model: For ongoing support and maintenance—whether for CRM systems, ERP systems, or customized software—we offer a retainer model. This ensures you have consistent access to our team for updates, troubleshooting, or additional enhancements at a predictable monthly fee.  We always provide a detailed quote after understanding your specific business needs and goals, ensuring that you get the best return on investment, whether you're focusing on cost-cutting, efficiency improvement, or productivity increase.  For more information or to get a tailored quote, visit Wistec.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, at Wistec, we specialize in providing a wide range of technology solutions that are tailored to meet the specific needs of businesses. Our areas of expertise include:  CRM and ERP Systems: We specialize in implementing and customizing CRM systems in Sydney and Adelaide to help businesses streamline customer relationships and operations. Our ERP solutions are designed to enhance business efficiency by integrating various processes, offering comprehensive solutions for ERP in Sydney and Adelaide.  Custom Software Development and Artificial Intelligence: We excel in developing fully customized software and artificial intelligence (AI) solutions to meet the unique needs of businesses. Whether it’s a mobile app, an AI-powered tool for process automation, or a full-scale eCommerce platform, we ensure that the solution is tailored to drive your business forward.  Website Development, SEO, and SEM: We specialize in creating high-performance websites in Sydney and Adelaide that are designed to not only look great but also attract traffic and boost conversions. Our SEO and SEM services are aimed at enhancing your online presence and driving business growth.  Our ability to combine AI, custom software, and website development with deep business insights ensures that we provide practical, technology-driven solutions that focus on cost-cutting, efficiency improvements, and productivity increases. With over 24 years of combined industry experience, Wistec is your trusted local partner for cutting-edge technology solutions in Sydney and Adelaide.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Wistec, we bring over 24 years of combined industry experience in delivering customized technology solutions to businesses. Here’s what makes us the right choice:  Extensive Experience: Our team has vast expertise in full-stack development, CRM, ERP systems, artificial intelligence (AI), custom software, website development, and mobile apps. We've successfully implemented solutions for businesses in Sydney, Adelaide, and beyond, helping them achieve their goals of cost-cutting, efficiency improvement, and productivity enhancement.  Highly Qualified Leadership: Our CEO, John Cheng, is an FCPA accountant with extensive business and financial experience, having held senior roles at global conglomerates like Bank of China Australia, Qudos Bank, EFIC, and Santos. His leadership ensures we understand both the business and technical aspects of your needs, and can translate them into effective, result-driven technology solutions.  Skilled Team: Our developers are experienced in CRM and ERP systems in Sydney and Adelaide, SEO and SEM strategies, and advanced technologies like AI. We also specialize in custom mobile apps and software development, making sure we provide tailored solutions to every client.  Proven Track Record: We have successfully worked with a variety of clients across industries, consistently delivering solutions that enhance efficiency, cut costs, and drive business growth. Our ability to tailor technology to meet specific business needs has helped us build a reputation as a trusted software provider.  With our combination of technical expertise, business insight, and a proven track record, Wistec is uniquely positioned to deliver solutions that not only meet but exceed your expectations.  For more information, visit Wistec to see how our experience and skills can benefit your business.

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Need an expert?

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