Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured and yes our work is guaranteed 100% quality. We are open to customers contacting us if anything seems wrong with the work completed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always loved building things as well as it is a line of work that runs in the family.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I take customers privacy very seriously and do not wish to share any details unless I have permission from them.

Question 4

What do you like most about your job?

Accepted Answer

Creating an environment in which people live, enjoy, relax and can raise there family in a home that they love. I also enjoy completing work and then standing back and looking what has been completed and built.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Experience completing the relevant work and any trade qualifications, Experience is always the most important when completing relevant work as previous performance is the greatest indicator of future performance.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Commonly we will be performing small jobs for customers such as a patch up and fix and the biggest question we get asked is if we can complete more work or do an entire renovation or something related to this. Our answer is yes we are able to complete the work and if we cant we will let you know one of our trusted and most used tradespeople that can.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

No criminal history, a large happy client base, 40 years experience that demonstrates the continued quality reliability and trust worthiness that is required to stay in business for 40 years.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

As every job is different what is required will also differ. Generally a site inspection is needed as well as a measurement, some sketching and some photos of the work areas/work required. We need to know this for materials, timeline planning and type of trades to hire.  Also the location, the number and email of each customer.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Get multiple quotes and ensure the concept of cost v quality is well understood - this will save money and time later if the trades person makes any mistakes that need to be fixed 2) If you know what you are doing, try some DIY work - however never perform work that requires a license. 3)Search for building materials online - for example second hand bricks (that are clean, or ones that are new and haven't been used). This can save you thousands.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We may be able to lower the initial 10% booking fee to %5 for our customers and clients. We can also lower prices while discussing and can itemize quotes for you at your request.

Question 11

How do you normally charge for your service?

Accepted Answer

Fixed price and percentage by completion at stages  A 10% booking in deposit is required before works can commence.  We can suggest best prices and advise best practice on what building materials to use in order to assist you when designing, building and budgeting.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Full scale home renovations, but also small renovations jobs. Essentially we do everything related to home renovations. We also can do handyman work

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Experience and qualifications allow for my team to be the correct one to provide the services that you require for your home or business.

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