Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and guarantee that our customers are 100% happy with their final product/s.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

It's hard to pick one particular story. Special events and especially weddings can be expensive. We are often told that affordability and picking the right supplier are the hardest decisions.   We aim to make this process easier by making sure our videography and photography packages are affordable without compromising on equipment, quality and creativeness. We also encourage our couples and clients to share their feedback about us directly onto our Facebook page [https://www.facebook.com/WhitedressProductions].   This allows potential brides and event planners to look at our work, quality of our films plus they can read independent feedback/reviews from couples, families and their friends about our services.

Question 3

What do you like most about your job?

Accepted Answer

We love hearing how happy our clients are, that they 'loved their film or photographs' and that they are so glad they chose Whitedress productions’.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Are you the person who will be with me on the day AND the person who will be editing and producing my wedding film or photographs. 2. Do you have appropriate insurance. 3. Are you correctly registered for tax purposes including GST. 4. How many camera operators will be there on my day. 5. Will I get clear, crisp audio during our vows & speeches. 6. What audio equipment will you use in my package . 7. How many produced films are included my video package (not just raw footage and audio) 8. How long will my feature film be  9. How long will my highlight film be 10. Do you use licensed music

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most asked question we receive is 'Are you available on our big day' We are normally booked 18 months ahead. Some special dates may be booked even earlier.  We really don't like having to tell couples that we're already booked. So we strongly suggest couples get in contact with their preferred suppliers early to make sure you don't miss out!

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are open, accountable and professional. We clearly outline what services we provide and the prices we charge. We service you from your initial enquiry and well into your future. Don't just take our word, read independent client testimonials on our website, feedback on our Facebook page and reviews on Oneflare.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

* We care about what matters to you.  * We listen to what you're looking for and make recommendations based on your best interest. * We are professional and adhere to best practice in our business.  * We go out of our way to help plan your wedding day or event and work behind the scenes so you can enjoy your day. * We are down to earth operators who will bring the best out in you and your guests.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have your ceremony and reception in one location  2. Work with us to create a timeline of your day and have all your formalities completed early 3. Understand exactly what your videography and photography packages include.  4. Select a professional who is clear and transparent about their inclusions and that are are fully registered and insured.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Combined wedding film + photography package | 2020 + 2021 Bookings | Full day 8 hour film + photography coverage for your wedding day | $4,490

Question 10

What makes your pricing competitive?

Accepted Answer

We strive to keep our packages affordable with the highest quality film & photographs. We do this because we are professionals who love our work and believe in keeping costs down without sacrificing our product or customer service.

Question 11

How do you normally charge for your service?

Accepted Answer

We have multiple package and coverage options to suit most plans and budgets. We also offer tailored packages to suit your plans and budget.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in wedding and event videography & photography. We also offer lovely outdoor photography sessions for maternity, families, couples, pets as well as commercial product and business shoots.

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