Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Weekend Mobile Mechanic is fully insured, your vehicle, property is all covered. All parts used come with a 12 month warranty and all work carried out is guaranteed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I worked in an Automotive workshop after school cleaning and fixing tyres. I was asked if i would like to do an apprenticeship when i left school and have ended up where Iam today

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

When a customer has broken down and I manage to fix their vehicle and get them back on the road is the most rewarding situation. Also when a previous customer rings to book another service as this shows they are happy with the job I've done.

Question 4

What do you like most about your job?

Accepted Answer

Meeting customers and working in new surroundings instead of a workshop. Working for myself is enjoyable as I'm constantly learning all the time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I always recommend getting at least 3 quotes but also ask what are you getting for your money. Alot of mechanics do the bare minimum and the customer walks away not fully understanding what they have just paid for.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is included in the service.  I replace engine oil and filter, top up all fluids and carry out an 80 point safety check. This safety check is the most important aspect because it informs the customer exactly what condition their vehicles in. Full report is typed up for customers reference.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Retention of customers is more important to me than making a quick sale. By looking after my customers and creating a solid customer base improves the chances of business success.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

14 years experience in the trade working on all makes and models of vehicles. Qualified A-Tec Technician, Fully insured business and all work is carried out to a top professional standard. Clean worker, All work carried out is fully guaranteed.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Make and Model of the vehicle, Engine size, Vehicle km's, What you would like done/repaired to your vehicle, When suits for the repairs to be carried out.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Regular servicing  2. Use correct fuel 3. Informing me of any issues big or small before work is carried out. This can save you money in the future if problems are picked up early.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

$20 off any quoted service or repair when mentioned being a Oneflare customer. Invoice will show this deduction on total.

Question 12

What makes your pricing competitive?

Accepted Answer

Owner operator, This is my second year in business. Repeat business is more important to me than making maximum profit from each customer. By looking after my customers and being completely honest with them helps increase customer volume by word of mouth and a positive experience felt by the customer.

Question 13

How do you normally charge for your service?

Accepted Answer

I quote the full price of the job before any work is carried out.  Quotes are available over the phone or via email.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Vehicle pre-purchase inspections, Log Book servicing, Servicing, Mechanical repairs, Vehicle diagnosis, Cooling system repairs, Electrical repairs, Brakes, All vehicle repairs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified Automotive Engineer, A-TEC Technician (Advanced Technicial),  14 years experience on all makes and models, Qualified and experienced in vehicle diagnosis with scan-tools.

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