Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have a warranty on all of our jobs and have a policy to protect our customers. all our jobs are completed to a standard that we take very seriously, we earned our good reputation and we intend to continue to keep it.

Question 2

What do you like most about your job?

Accepted Answer

We love meeting new people and we all have a passion for computers and networking. We pride ourselves in the feedback we get from customers and it keeps us going.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

you should ask if the service required is within their limitations and if they can guarantee a solution even if  it is a temporary solve until they can come up with a proper fix.  the goal is to make sure you are up and running asap.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will my job cost?  this is a hard issue as without seeing the computer there is no definitive way to determine how much time a service with take as it depends on many factors.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

our reputation in the industry very positive and was built from feedback from our customers. We supply the best possible experience for our customers.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We Fix IT provides professional, same day, on-site home computer repairs in Darwin, Palmerston and the Rural Northern Territory. We help with Virus Removal, Computer Repairs, Upgrades, laptop screen replacement, internet security, data recovery, and more

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The job issue, location and computer / device information including OS (windows or macOS).  We will also need what happened leading up to the issue (laptop was dropped, lightening strike).

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Try to identify the issue as best you can before we arrive onsite this can significantly help us save you time.  Make sure the area is easily accessible and everything you would like us to fix is ready to go.  Make sure all passwords are ready for us to use.

Question 9

What makes your pricing competitive?

Accepted Answer

We are one of if not the most supportive IT company in the Northern territory and we stand by the work that we do. We may not be the cheapest but we are the best. You can trust us to get the job done.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Business Services  We support businesses with IT issues. Our range of services include server/network installations, managed services and much more.  Home Services  We help Home Users with Virus Removal, Computer Repairs, Upgrades, laptop screen replacement, setting up a new computer

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a strong team that has been succefully helping clients through out the NT for years. We have a rock solid reputation in the community and have been pushing our selves as individuals to provide better and better service.

We Fix I.T.

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