Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and all work is done by qualified installers. There is nothing our installers can not overcome. As they have experiance is other fields that also is effective towards accomplishing our goals.

Question 2

How did you decide to get into your line of work?

Accepted Answer

i didnt decide .It just ended up this way. having been in the building industry for over 20 years total.And mostly doing concrete work. I had felt it was time to go indoors

Question 3

What do you like most about your job?

Accepted Answer

Seeing the smiles on customers faces when a job is completed. There is no better feeling than leaving a customer that is beyond impressed with our quality of work.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

The more questions the better. Knowledge is wealth as they say. And if you get someone that cant answer all of your questions. then your talking to the wrong people.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question is generally about quality of product. My simple answer is .If its not a quality product i wouldnt be installing it. As I would not like a product to ruin my reputation.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Having been established for over 10 years .We are the first and last flooring installer ypou will ever need.if problems occure EG sub floor prep doors to low etc etc. We rectify the issue . NOT hand ball a problem on to the next trades person.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We can provide the best poroducts at trade prices. And need only send 1 trades team to service you. Others may require to send another trade to finish off. EG carpet tucks door shaving etc etc

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To get a more accurate quote, we require the following. 1/ total meterage of area needing service. 2/ total amount of doors in the same area. 3/Any anomilies eg steps, height differences or featured walls.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save more $$$ the best 3 ways to do so, are as follows.  1/remove all furniture and fittings.  2/remove all existing floor coverings prior to new being installed.  3/Adjust all doors to suit new height of flooring ,If required

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As we are allready doing trade prices .we can still save you $$$. This is variable to the size or quantity of houses needing attention.If it is on going work ,our installation pricing can be negotiated.

Question 11

What makes your pricing competitive?

Accepted Answer

As we have no overheads with show rooms sales staff etc etc. We can pass on trade prices direct to you the customer.We are prodomantly a installation company but supply is in our viens as well.

Question 12

How do you normally charge for your service?

Accepted Answer

payments are to be made upon completion of work. If supply of product is involved.Half is to be paid upon arrival,rest on completion.Unless otherwise agreed upon differently

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Direct stick flooring and the obscure that goes with it. I get the jobs most CANT or WONT do. The pictures provided here are a small sample. The feature wall where we have shaped the timber to suite.Is just 1 example of work ,most installers CAN NOT do.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As i was previously a concretor by trade .And have carpentry and carpet laying trades experiance as well. You would not need any other installer. Not many can walk into a job and truly complete all aspects needed to fully complete a instal. Without outside trades needing to be involved..

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