Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and have our own work covers.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Affected individual will stay home till recovered.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Our company entered this line of work due to a combination of market demand, strategic planning, and alignment with our core competencies. We prioritise adherence to SWM policies and daily-reviewed priorities to maintain operational excellence.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our memorable projects involved a customer named Sarah who had a vision for her new office space. She was passionate about creating a vibrant and inspiring environment for her team. Through collaborative discussions and meticulous planning, we brought her vision to life, carefully painting each wall and detail to reflect her creativity and professionalism. Seeing Sarah's excitement and satisfaction as her dream workspace materialized was truly rewarding for our team, reinforcing our commitment to turning our customers' visions into reality

Question 6

What do you like most about your job?

Accepted Answer

Absolutely, there's something truly special about witnessing the joy and satisfaction on our customers' faces when they see their dreams come to life through our work. It's a rewarding experience that motivates us to continue exceeding expectations and delivering exceptional results

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a painting professional, customers should ask the following questions to ensure they choose the right service provider:  What is your experience in the painting industry? Are you licensed and insured? Can you provide references or examples of past projects? Do you use high-quality materials and paints? How do you prepare surfaces before painting? What is your process for protecting furniture and belongings during painting? Will you provide a detailed written estimate? How do you handle unexpected issues or changes during the project? What is your timeline for completing the project? Do you offer any warranties or guarantees on your workmanship? How do you handle cleanup after the job is complete?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Here are some common questions customers ask when hiring a painting service, along with sample answers:  How long have you been in business? Answer: My team of 21 painters have over 20 years of experience doing all kind jobs across Melbourne & Geelong.  Are you licensed and insured? Answer: Yes, we are fully licensed and insured to provide painting services in this area. Can you provide references or examples of past projects? Answer: Absolutely, we can provide references from our previous clients, as well as examples of our completed projects. Do you use eco-friendly paints? Answer: Yes, we offer eco-friendly paint options for customers who prioritize sustainability and low environmental impact. How do you prepare surfaces before painting? Answer: We meticulously prepare surfaces by cleaning, sanding, and priming as necessary to ensure optimal adhesion and a smooth finish. Will you provide a detailed written estimate? Answer: Yes, we provide transparent and detailed written estimates outlining all aspects of the project, including materials, labour, and costs. What is your process for protecting furniture and belongings during painting? Answer: We take great care to cover and protect all furniture and belongings with drop cloths and plastic sheeting to prevent any paint splatter or damage. How do you handle unexpected issues or changes during the project? Answer: We communicate openly with our clients and address any unexpected issues promptly and professionally, ensuring minimal disruption to the project timeline. What is your timeline for completing the project? Answer: The timeline for each project may vary depending on its scope and complexity, but we always strive to complete the work efficiently and within the agreed-upon timeframe. Do you offer any warranties or guarantees on your workmanship? Answer: Yes, we stand behind the quality of our workmanship and offer warranties to provide our customers with peace of mind.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What sets us apart as the most reliable and trustworthy choice for your project is our unwavering commitment to customer satisfaction. We prioritise your needs and preferences at every stage of the process, ensuring that the final result not only meets but exceeds your expectations. Our dedication to excellence means that we do not consider a project complete until you are 100% satisfied with the outcome. With us, you can trust that your vision will be realised with precision and care and that your satisfaction is our top priority.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should choose Wattles Painting over other service providers for several reasons:  Quality Craftsmanship: We pride ourselves on delivering top-notch craftsmanship with attention to detail, ensuring a flawless finish every time. Customer Satisfaction Guarantee: We prioritize customer satisfaction above all else and go above and beyond to ensure our clients are delighted with the results. Professionalism: Our team consists of skilled professionals who are punctual, courteous, and respectful of your property throughout the entire painting process. Transparent Communication: We believe in open and transparent communication, keeping you informed and involved at every stage of the project. Experience and Expertise: With years of experience in the industry, we have the knowledge and expertise to handle any painting project, big or small, with confidence and efficiency. Licensed and Insured: Wattles Painting is fully licensed and insured, giving you peace of mind knowing that your project is in good hands. Competitive Pricing: We offer competitive pricing without compromising on quality, ensuring that you get the best value for your investment. Flexibility: We understand that every project is unique, and we work closely with our clients to accommodate their specific needs and preferences. Overall, Wattles Painting is the ideal choice for customers seeking professionalism, quality, and exceptional service in their painting project

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote to a customer, it's important to gather relevant information to ensure accuracy and clarity. Here are typical things we need to know:  Scope of Work: Details about the project scope, such as the areas to be painted, the type of surfaces (walls, ceilings, trim, etc.), and any specific requirements or preferences. Surface Condition: Information about the condition of the surfaces to be painted, including any repairs or preparation work that may be needed. Paint Specifications: Preferences regarding paint type, finish, and color. If the customer is unsure, we can provide recommendations based on the project requirements. Accessibility: Details about the accessibility of the painting areas, such as high ceilings or hard-to-reach spaces, which may require special equipment or additional labor. Timeline: The customer's timeframe for completing the project, including any deadlines or scheduling constraints. Budget: The customer's budget for the project, which helps us tailor the quote to meet their financial expectations. Additional Services: Any additional services requested, such as surface preparation, primer application, or specialty finishes. Location: The location of the project, as factors like travel time and local regulations may impact pricing. By gathering this information, we can provide a comprehensive and accurate quote that reflects the customer's needs and expectations.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

! Here are three tips for customers to save money before starting painting work:  Prepare the Surfaces Themselves: Customers can save money by preparing the surfaces to be painted themselves. This includes tasks such as cleaning the walls, removing old paint or wallpaper, and filling in any cracks or holes. By doing this prep work ahead of time, customers can reduce the amount of labor required from the painting contractor, ultimately lowering the overall cost of the project. Choose Standard Paint Colors: Opting for standard paint colors that are readily available and don't require custom mixing can help save money on paint costs. Custom colors often come with a premium price tag due to the extra time and materials required for mixing. By selecting from a manufacturer's standard color palette, customers can enjoy quality paint at a lower price point. Bundle Multiple Projects: If customers have multiple painting projects or other home improvement tasks, they can save money by bundling them together. Hiring the same contractor to tackle multiple projects can result in cost savings through economies of scale and reduced setup time. Additionally, contractors may offer discounts or package deals for bundled services, further lowering the overall project cost. By implementing these tips, customers can effectively reduce expenses and maximize their savings on painting projects.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At Wattles Painting Pros, we offer the following discounts to Oneflare customers:   1) Free Estimates or Consultations: We offer free estimates or consultations for customers who book through Oneflare, providing them with valuable insights and information about their painting project at no cost 2) Referral Rewards: We have implemented a referral program where existing customers can earn rewards or discounts for referring new customers to Wattles Painting through Oneflare valued upto $500.00.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive for several reasons:  Transparent and Fair: We believe in transparent pricing that accurately reflects the value of our services. Our quotes are fair and detailed, ensuring that customers know exactly what they are paying for. Quality Materials: While our prices may be competitive, we never compromise on the quality of materials we use. We source high-quality paints and supplies to ensure long-lasting results that exceed customer expectations. Efficiency and Expertise: Our team consists of skilled professionals who work efficiently and effectively to complete projects on time and within budget. Our expertise allows us to minimize waste and maximize productivity, resulting in competitive pricing for our customers. Customer Satisfaction Guarantee: We stand behind the quality of our workmanship and offer a satisfaction guarantee to our customers. If for any reason they are not satisfied with the results, we will work to make it right at no extra cost. Flexible Options: We understand that every project and budget is unique, which is why we offer flexible pricing options to accommodate our customers' needs. Whether it's a small touch-up job or a large-scale painting project, we strive to provide competitive pricing that fits within their budget. Overall, our commitment to quality, efficiency, and customer satisfaction sets us apart and makes our pricing competitive in the market

Question 15

How do you normally charge for your service?

Accepted Answer

Typically, we charge for our services through a combination of deposit and invoicing after completion. Here's how it usually works:  Deposit: We may require a deposit upfront before starting the project. This deposit helps cover initial expenses such as materials and labour costs. The deposit amount can vary depending on the scope and size of the project. Invoicing after Completion: Once the project is completed to the customer's satisfaction, we will issue a final invoice for the remaining balance. This invoice will detail the total cost of the project, including any additional services or materials used. By charging in this manner, we can ensure that both parties are protected and that payment terms are clear from the outset. Customers can feel confident knowing that they are only paying for services that have been completed to their satisfaction, while we can maintain a steady cash flow to support ongoing operations.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes. at Wattles Painting, we specialise in a wide range of painting services across different sectors:  Residential Painting: Our team is highly experienced in residential painting projects, including interior and exterior painting, room painting, house painting, and more. We understand the unique needs of homeowners and strive to transform their spaces into beautiful, refreshed environments. Commercial Painting: We also specialize in commercial painting services for businesses, offices, retail spaces, restaurants, and other commercial properties. Our team is equipped to handle projects of all sizes and complexities, delivering professional results that enhance the appearance and appeal of commercial spaces. Industrial Painting: Additionally, we have expertise in industrial painting for warehouses, factories, manufacturing facilities, and industrial buildings. Our team is trained to work safely and efficiently in industrial environments, using specialised coatings and techniques to protect surfaces from harsh conditions and corrosion.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 20 years of experience in the painting industry and a professional Business Graduate managing our projects, Wattles Painting brings a wealth of expertise and qualifications to every job:  Extensive Experience: Our team has accumulated over two decades of hands-on experience in residential, commercial, and industrial painting projects, honing our skills and knowledge to deliver exceptional results. Professional Training: Our Business Graduate professional has undergone rigorous training and education in business management, ensuring that projects are executed efficiently, on time, and within budget. Quality Assurance: We are committed to upholding the highest standards of quality and professionalism in every aspect of our work. Our experience and training enable us to deliver superior craftsmanship and attention to detail on every project. Customer Satisfaction: With a focus on customer satisfaction, we prioritize open communication, transparency, and accountability throughout the painting process. Our goal is to exceed our clients' expectations and ensure their complete satisfaction with the finished product. Overall, our combination of experience, skills, qualifications, and professional management makes us the right choice for any painting project, big or small.

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