Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an insured company with 10 million dollars public liability. All our labour is covered with  a 12 month warranty, and all the materials we use are approved materials and are covered by there own product warranties

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always knew from an early age that I wanted to get a trade, my father being in earthworks, put me in contact with many plumbers when I finished my HSC, so I basically just had to take my pick, 20 years on I haven't looked back!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favourite customers is betters homes & gardens, channel 7. Working with the their team was impressive, it makes the most basic of renovation, kind of exciting, especially when the cameras are rolling!

Question 4

What do you like most about your job?

Accepted Answer

The plumbing trade is so diverse, and it's this variety that always excites me. One day we are installing solar hot water & the next we are renewing or unblocking drains!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask about experience & testimonials. If the service professional is willing to pass on details of testimonials & past job portfolio's then they have nothing to hide

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we have experience in a particular field of plumbing? And 99.9 times out of 100, I say yes we do, simply because my team and I have had a vast experience in all aspects of commercial, domestic & industrial plumbing projects! From projects, to maintenance, to roofing & guttering!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I believe that you should treat every job/ job site like your own home & put the same pride and precision into every task like it was your home, no matter working on a commercial property or a private residence. And its this motto alone that means we have extremely high customer retention!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

“Experienced local plumber, 20 years! Specialists in: Plumbing,Drainage,Gasfitting(NG&LPG),Hot water repairs,blocked drains, backflow testing, leaky taps & rainwater tanks. Call today! As seen on Better Homes & Gardens!”

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Info: even if you think its insignificant, it wont be to us, from your info, we can determine brand, make, model,  parts needed, previous issue resolutions with product & situations, it all helps! The more info - The more accurate - Cheaper! Photos are also extremely helpful

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1 Info: Very important, please provide with as much info as possible, even photo's, the photo's/info may seem insignificant to you, but they will help us to provide an accurate quote, and believe me an accurate quote is a cheaper quote! 2 Repour: Give us a call, you should when talking to a service professional feel comfortable, you should come away feeling educated in your job solution and also feeling confident that you have selected the right person for the job 3 Testimonials: Previous one flare satisfied customers, call us we are only too happy to give out details of previous satisfied one flare customers, we pride ourselves in customer satifaction

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer to our "One Flare" customers, a free 3 point plumbing health check, this includes: 1 An inspection of all household toilets, 2 An inspection of the household taps 3 An inspection of the hot water heater Any issues found will be told to the customer, which may just save you in the long run!

Question 12

What makes your pricing competitive?

Accepted Answer

Having multiple accounts with plumbing & building suppliers allows us to always get the best deals. Which means we can pass on those savings to the customer. Having less overheads than some of the larger companies allows us also to pass on competitives rates

Question 13

How do you normally charge for your service?

Accepted Answer

If given enough information, we prefer to charge per job, as it's way that the customer has a fixed price allowing them to better budget their repairs/job. So customers be sure to add pics & plenty of info!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Maintenance: Blocked Drains, leaky pipes Gas Fitting: Natural Gas & LPG pipes & fitting of gas appliances Solar Hot Water: Sales, installation of all types of solar hot water & servicing

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am the director of Waterworx Plumbing Solutions, I have 19 years experience in the plumbing industry, I am a licensed plumber, I have a bobcat & excavator license to handle any excavtions, I also hold Backflow Prevention & thermostatic mixing valve testing license's

Waterworx Plumbing Solutions

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