Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes and yes.There is no point doing the job if it is no good. We go back for cups of tea and biscuits, not to fix things.

Question 2

How did you decide to get into your line of work?

Accepted Answer

All of my extended family are in trades (they laughed at Xmas when i said I was trying OneFlare) so I had a fair idea of what I wanted to do when I left school. I get out and about, with varied work, you make new friends and I love sharing my knowledge and experience even when it comes to gardening.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The lady was a referral, yet she insisted on the cheapest flick mixer to suit her budget and outlook. Three years later she called to say there was a leak. The fitting looked shiny on the outside but leaky on the inside. I fitted a quality mixer with a 10 year guarantee, she gave me a nod as I left.

Question 4

What do you like most about your job?

Accepted Answer

Helping people. How can a family with young children operate without hot water? Transforming a dump of a bathroom into a haven of bliss; Seeing smiles on people's faces and a sense of relief and victory as the job is completed, or beaming faces as we tell them do it our way and save $2,000.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Prove your capability to do the job, even simple tasks. Offer examples of how you have handled similar jobs in the past? How have you offered to save customers money without compromising the quality of the job; refer me to some recent customers in your area; show me photos of your work.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask how long will the job take (answer depends on the task, we add a variance for larger jobs), longer lasting fittings (cheaper ones can fail within 2-3 years, adding to repeat installation costs), when can you come? "We are on our way".

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We invite prospective customers into our own home to see our work - they also know where we live. Long term customers over many years are marketplace are testimony to reliability and trustworthiness. We educate customers and speak in layman language so they understand what is happening.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Waterworks Plumbing has over 20 years experience in plumbing and is delighted to be able to assist with your plumbing needs, even if it means coming to your house at 2am.  We are friendly, knowledgeable and honest.  No job too small :

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Always inspect a job - it is fairer to both parties, although receiving a photo via a mobile phone can help clear things up quickly, especially when it is urgent, or not so urgent.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Know what  they want; have the funds allocated beforehand as getting  grounded halfway through a job makes life harder for everyone and ultimately adds to costs; letting the plumber arrange, buy and pickup fittings as people who get their own often do not know what they are doing.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Not at the moment, we have never done anything like this, we offer a consistent service without jumping around on price or adding extras which get included in the price anyway.

Question 12

What makes your pricing competitive?

Accepted Answer

Price is one part of the package. We have long term customers that we are proud to support. Our pricing is within industry benchmarks, but usually less. You learn a few tricks over time which can save everyone time and money.

Question 13

How do you normally charge for your service?

Accepted Answer

Each job is different and is charged as a fixed price or hourly rate. It depends on the fittings used as well.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Plumbing  *  leaking taps, new tap replacement  *  blocked drains and pipes  *  fix toilets and replacements. We have done over 3,000 of these.  *  bathroom and kitchen advice  *  electric eel with camera and water blasting for blocked drains

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Licensed plumber with over 20 years experience with plenty of on the job problem solving. Itr is not just about plumbing, but its relationship to walls, gardens, driveways, electrical, tiles and flooring.

Water Works Plumbing

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