Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we ARE insured with QBE insurance.  We give 100% guarantee on all our work from start to finish.  We have a standard terms & conditions contract.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love home renovations, home makeovers, am an abstract artist & designer. I decided to improve my life & for years this has been all i have wanted to do. Vivid was developed to take my innovative, creative talents to others allow them to have something they can be so proud of & love.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

No...i love all the jobs we have completed & the people we have built a relationships with. Not one job of ours is the same & this is the way it should be. The fact we can add value & give our customers more money in THEIR pocket is such a reward.

Question 4

What do you like most about your job?

Accepted Answer

The fact we can turn a house into a gorgeous luxury home without spending hundreds of thousands of dollars. We can enhance a home on any budget. I love the before and the after & the looks on our customers faces when they see the end product.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask about their qualifications, their insurance, their past jobs, their contract agreement, their quote & if there is any hidden costs.  Know who you are dealing with from day one & if unsure, don't hesitate to ask around or not employee them.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The cost? The cost should not matter. Yes we charge per hour per person & all materials however, it is the long term you have to see. Invest in your home now & get the money back later.  Why do I need to update my home? Because, if you don't make the improvements, the value of your home is tens of thousands of dollars from where it should be. Other people are getting a bargain. .

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Vivid is a 2 person business, Sisters who have the ability to see beyond the four walls of a home & love what we do. We have had over 20 years in the work force, we have cosmetic renovation & home improvement skills & we give more than 100% commitment to each & every customer. We make sure you get more money in your pocket at the end of our work. We work hard & don't take short cuts.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Vivid House Doctors is a small business owned & run by a qualified interior designer who guarantees 100% you will love the end result & the extra value i bring to your home regardless if your selling, just purchased or recently built. We are based in Sydney & travel in all areas.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Are you selling your home? Have you just purchased your home? Have you just built & want the finishing touches completed?  Do you know your budget?  Do you have a time frame? Who resides in your home?  Do you have likes & dislikes?  Make sure, you a quite clear on the direction you wish to go with your home & know completing home improvements, makeovers & renovations does cost money however, you will reap the rewards long term.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Don't go for expensive items or products to complete the improvements. You may never see profit. If your selling your home, choose improvements to suit the housing market in your area, not your style.  If you have purchased or just built, choose a style to suit your living. It doesn't have to be top end products to get that luxury feel & look. Save money & time by asking a specialist.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

FREE home inspection, feed back & information.  Ongoing feedback throughout the job to allow you to know what is occurring.  FREE full written quote outline all work & materials (guaranteed no hidden costs).  FREE real estate evaluation of your home at the completion of our work. FREE 1st consultation.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is based on the current industry market, which is very affordable & competitive. Each trade or business will be an hourly rate, materials & call out fees. We are similar however, our hourly rate is well under our industry mark.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge per hour, per person as well as ALL materials required for the job. Clients are also required to pay for sub contractors if they are needed during the job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cover all basic cosmetic renovations, makeover & improvements on your home both interior & exterior. Vivid looks at each aspect of your home on an individual basis, informing you if it requires updating or not.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I  bring, ongoing small renovation, cosmetic makeover & home improvement, interior design & decorating experience. I complete small tiling, painting, flooring projects as well as being a qualified interior designer & decorator.

Vivid House Doctors Pty Ltd

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