Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and have a 7 day customer satisfaction guarantee. We strive to make sure every customer is totally satisfied before we leave their premises.

Question 2

What do you like most about your job?

Accepted Answer

We love meeting new and interesting people each and every day. We also love the challenge that can certain jobs can present, such as a difficult stain removal from carpet or cleaning an odd placed window 3 storeys high.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

At Vivid Cleaning Services we live and breathe our motto, Healthy Home – Healthy Living. As residents of the Central Coast ourselves we have made it our mission to raise the benchmark for cleaning services in the region.

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Try and give us as much detail as possible about the job at hand. Sometimes providing photo's of what is required can be very helpful and allow us to provide a fair quotation. If you book in carpet cleaning, try and move any small objects or furnishings off the carpet before we arrive.

Question 5

What makes your pricing competitive?

Accepted Answer

We have all modern state of the art equipment and use the most advanced products available on the market. We are always researching to find better techniques and the newest, most advanced products. This allows us to get the job done right the first time and be confident in our quotations.

Question 6

How do you normally charge for your service?

Accepted Answer

We provide a quotation for you based on the job at hand. If we believe there is a reason for an additional charge, we will discuss this with our customers and seek their permission before proceeding with the job.

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in carpet cleaning and stain removal along with upholstery cleaning. Our attention to detail on end of lease cleans or bond cleans is second to none. We also offer a 7 day satisfaction guarantee on these services.

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With more than 14 years’ cleaning experience, the husband and wife team of Vivid Cleaning Services has set new standards on the Central Coast for home and workplace cleanliness.

Vivid Cleaning Services

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