Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We work with you every step of the way to eliminate any problems and ensure you’re 100% satisfied with the final outcome.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always new from a very young age that I want to be in the creative field. When I was about 14, I decided I wanted to be a designer.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There is not one favourite story but many. Probably what I'd like to mention here is the wonderful relationships I've built with clients over the years. I enjoy seeing their brands and products grow. Being a part of that is the most wonderful feeling!

Question 4

What do you like most about your job?

Accepted Answer

Being creative, coming up with solutions, meeting new people and working across across a broad range of industry areas. I honestly think I have the best job in the world!!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I feel it's very important to find a designer you connect with. One that you feel understands your business or project. There are many off-shore companies offering cheap logos / graphic design but they are "stock standard" and almost always lack a connection with your product.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is your hourly rate? My hourly rate is $75 + gst per hour. I'm not the cheapest but by far I'm not the most expensive! Can you do it by tomorrow? Yes ;)

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

When you become a client at Viva, it's guaranteed that you’ll receive a truly personalised service every time we work with you and your name will be remembered each time you make contact with us! We know some clients so well, they don’t even have to say who they are when they call!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Over the years, we have worked with many small to medium sized businesses. So many of the clients we meet are sole operators and new to business. Often they don’t know where to start and need some guidance as to the best approach for their business image needs. Others just want to revitalise their existing business image and we truly enjoy seeing a renewed sense of energy with the work that we produce for them.  We here at Viva not only love to create great design, we love to help solve any creative problems you're experiencing with great solutions and ideas!  We have an outstanding reputation with our clients. In fact, just about 95% of clients who engaged our services initially, have returned for further design work (many of whom still use our services on a regular basis!).

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

As much information as possible! (Best discussed over a coffee ;) I also enjoy getting to know my clients on a personal level so you can expect some unrelated chit-chat. For me its about gaining your trust and getting to know your personality to build a solid business relationship.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

• For the client to be clear and upfront about the budget (if there is one) • For Viva Graphic to Design supply a quote • For the client to be clear about their what they want from the job. Changing the size / purpose of the proposed design can add costs onto the job

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer new clients 10% off your first job if you mention this One Flare Advert. New clients are always welcome!

Question 12

What makes your pricing competitive?

Accepted Answer

Value for money is important to us. We want our clients to feel that they are getting the best possible creative outcome whilst also receiving friendly and reliable support and service.

Question 13

How do you normally charge for your service?

Accepted Answer

Hourly rate of $75 + gst per hour or a fixed quote can be provided after details of the job are discussed.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

From concept through to print, our range of services cater for all your business image needs.  • Logos & Corporate Identity • Business Cards • Stationery • Brochures • Mailers • Posters • Catalogues • Advertising • Packaging • Creative Solutions tailored to your needs

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Viva Graphic Design & Solutions has been successfully operating since 2006. Qualification: Bachelor of Visual Arts Graphic Design  - La Trobe University

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