Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We take out insurance where required, as we work from home we try to reduce overheads where possible. However, all work is guaranteed and we will continue to work until you are 100% happy with the product.

Question 2

What do you like most about your job?

Accepted Answer

I learn a lot about a heap of different things, get to meet a bunch of cool people and get to see random bits of the country I never knew existed!

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can we see samples of your work - number 1, you have to be happy with the past work, any potential business should be able to provide you with samples.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you willing to travel? Yes we are. We want to talk, can we call you? For sure. How long will it take to receive my video? Typically within a month. Depending on the length of your video etc. some short promo videos, or dump to tape can be achieved within hours.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We treat your wedding day as if it were our own, having being married myself I understand the importance and trust put in suppliers for your special day.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are a small, local business and our focus is customer service excellence. Our customers are our friends and we understand the need for efficient, dedicated and personalized service to get the job done.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If you are looking for a quote on a wedding we need to know the date, location(s), rough timings of things such as the ceremony and reception. If we are filming anything else it is always good to get some information about the environment eg. indoors or outdoors etc. For a website, we would need to know roughly how many pages you are looking at and any specific features such as online booking, eCommerce etc.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By providing us with as much information and detail as possible, including schedules, samples, pictures etc. all these things combine together to really speed up the process and in turn save money. We have a template available for potential clients to provide all necessary information prior to their event.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will provide a further 10% discount on top of our quoted price for all OneFlare customers who book after receiving their quote.

Question 10

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive as we factor in all aspects of your job and ensure the quote is specifically tailored exactly to your requirements, we do not want to charge for added extras you do not require.

Question 11

How do you normally charge for your service?

Accepted Answer

We do not use set prices, we believe every job is unique and has its own requirements - for this reason we provide a specific quote based on your requirements. Average services costs between $500-$3,000 as a rough guide.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Wedding Video Production, having filmed and edited over 100 weddings in the last 10 years we think we must be getting something right. However, in saying this - we have filmed everything from television commercials, funerals, promotional videos, product videos, court evidence and even political commercials! Alongside this, we specialise in building websites for small local businesses with a specific target audience.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Advanced Diploma in Audio Visual from RMIT.  Certified Technology Specialist by Infocom International. Over 15 Years Industry Experience. Worked professionally in both live entertainment, broadcast and programming/software development.

Visions West Productions

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