Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Vision Automotive service is insured we wouldn't operate otherwise. We guarantee our workmanship and all parts are covered by the manufactures guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

simple answer is that we love cars and we like working on cars. we fix cars with passion. :)

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Just every customer leaving with a smile on there face, it's amazing what service can do to a car, make it run smoothly, feel more powerful and that sense of knowing the car is in great shape.

Question 4

What do you like most about your job?

Accepted Answer

Helping people, make there car better so they can sell it with confidence and similarly helping people buy the right car and seeing them smile with satisfaction. I have a genuine eye for a good buy and can pick a dud from a long way. Modify there car and give them right advice.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What qualifications do you have? Will it cost me more than quoted and is that GST included? Can you call me if you find something further wrong with my car? Is the workmanship covered by warranty?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Will it cost me anymore than it's quoted? Simple answer is NO. What we quote is what we charge. If we find further work required on your vehicle we will call and let you know the price and if you want to go ahead with it FIRST!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We believe being a small business, all we have is our word, our workmanship and quality control, these are the aspects of our business that word of mouth is spread.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer our customers honest reliable service, competitive pricing , quality lubricants with our workshop and mobile service allows us to provide our customers with versatility of anywhere anytime. We genuinely care about the work that is done to your car at each and every service. We believe that happy customers are made by dealing with a family business that values trust above else. Cars are our passion. We always go the extra mile to ensure a quality repair, no matter what sized job, big or small. So if you are looking for a mechanic you can trust, give us a call!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before giving an accurate quote we start with as much vehicle information as possible. More than just the make and model we can use the vehicles chassis number and engine code and of course number of kilometres is very important to help us give the quickest and easiest quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

One, just drop in to our workshop for a quick diagnosis so we have time to find out info we may need before you start paying a diagnosis fee. Two, regularly check your fluid levels, you can tell us if your car is using lots of oil or not. Three, regularly have your car serviced, especially if your engine light comes on.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes why not? Our opening special is $120, it's a minor service including quality Fully-synthetic oil, oil filter, top up of all fluids, full brake and safety inspection. We're happy to talk to you about your car.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is very competitive but we offer even better discounts just for asking, we're more than happy to work out a deal so just call us to see how we can help you.

Question 13

How do you normally charge for your service?

Accepted Answer

We have a flat rate for minor services(some cars extra) but it can vary in range for a major service and logbook servicing due to the different requirements of different manufactures. We accept card, cash and bank transfer.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We do everything in a one shop. we are specialist in most Japanese sport cars like skylines, supra's, silvia's, sti's and many more.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our technicians are factory trained by more than one manufacturer while having years of experience working with all makes and models of vehicles. Our experience ranges from all types of vehicle maintenance and repairs as well as the customisation of T.V. stunt vehicles and race car setup and maintenance. We know cars and you can rest assured that our quality of work is higher than anyone else

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